We have had a wonderful experience with mdgroup’s patientprimary service. As a small pharmaceutical company focusing on rare pediatric diseases, we have very specific (and frequently changing) needs for the families participating in our clinical trials. The patientprimary team has been a tremendous help coordinating payments for families in multiple languages and countries, helping us to seamlessly navigate the many challenges of a multinational trial with a special needs population.

Cell and Gene Therapy company

mdgroup’s patientprimary service has helped support our study overcome one of the biggest barriers to clinical trial recruitment: patient engagement. By supporting our patients, their parents and carers throughout their clinical trial journey, patientprimary has made the patient and the whole family experience smoother. We would highly recommend this white-glove concierge patient service. The dedicated patientprimary team offers high-end liaison with patients and parents booking their travel, accommodation and rapid reimbursement service. Our patients feel supported and encouraged to attend hospital visits.

Biopharma specialising in rare diseases

Thank you to mdgroup’s patientprimary team for your dedicated support in this trial, it really has been beneficial for us to know you are taking such good care of all the travel and reimbursement arrangements. Your concierge service provides multiple advantages for patients and their families, from tailored travel services to fast reimbursement including the arrangements of home nursing visits too. Some of our younger patients benefited from having a research nurse at their doorstep to have simple tasks such as blood drawing performed in an environment they are familiar with.

Pharmaceutical company

mdgroup’s patientprimary team quickly organised and executed feasibility visits with all our sites across North America and Europe. The patientprimary team produced very detailed reports from these visits assessing everything from hospital access, parking, local hotels and restaurant facilities to ensure they can organise the most efficient travel arrangements for patients and advise all patients visiting the site on its location and local amenities.

Biopharma specialising in rare diseases