We partner with Clinical Research Organizations and Sponsors to deliver patient-first clinical trial solutions that enhance engagement, boost retention, and reduce operational burdens.
From personalized support and in-home care to seamless travel, logistics, staffing, and payments, our end-to-end services are built around real lives, driving better outcomes at every stage of the trial.
With a 99% patient satisfaction rate and a commitment to compassionate, compliant care, we make clinical trial participation easier, wherever patients are, and whatever their needs may be.
When patients feel valued, supported, and engaged, they’re more likely to stay in the trial, leading to higher retention, stronger recruitment, and better outcomes for everyone involved.
We believe remarkable clinical trials begin with remarkable patient experiences. Our reputation is built on our teams’ ability to solve complex challenges with empathy and expertise. We go above and beyond to keep patients engaged, informed, and supported throughout their clinical trial journey.
From in-home care to travel and logistics, our personalized services are designed to reduce site burden and operational complexity. The result? Higher retention, stronger engagement, and more reliable data, driving better outcomes for patients and trial sponsors alike.
From your team to your patients, we make sure everyone involved in the trial feels supported and valued throughout. Here’s what some of our clients say about working with us.
“We have had a wonderful experience with mdgroup. As a small pharmaceutical company focusing on rare pediatric diseases, we have very specific (and frequently changing) needs for the families participating in our clinical trials. The team has been a tremendous help coordinating payments for families in multiple languages and countries, helping us to seamlessly navigate the many challenges of a multinational trial with a special needs population.”
“mdgroup has helped support our study overcome one of the biggest barriers to clinical trial recruitment: patient engagement. By supporting our patients, their parents, and carers throughout their clinical trial journey, mdgroup has made the patient and the whole family experience smoother. We would highly recommend this white-glove concierge patient service. The dedicated mdgroup team offers high-end liaison with patients and parents booking their travel, accommodation and rapid reimbursement service. Our patients feel supported and encouraged to attend hospital visits.”
“Thank you to mdgroup’s team for your dedicated support in this trial, it really has been beneficial for us to know you are taking such good care of all the travel and reimbursement arrangements. Your concierge service provides multiple advantages for patients and their families, from tailored travel services to fast reimbursement, including the arrangements of home nursing visits too. Some of our younger patients benefited from having a research nurse at their doorstep to have simple tasks such as blood drawing performed in an environment they are familiar with.”
Explore the mdgroup resource centre for the latest developments in technological innovation, decentralized clinical trials, and patient experience.
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