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Patient Driven Clinical Solutions

We facilitate remarkable patient experiences at every stage of the clinical journey.

Powered by next generation care management tools and technologies, our solutions focus on the four key metrics of a successful clinical trial: recruitment, engagement, retention and trial outcomes.

Services include personalised patient and caregiver support, mobilehealth and decentralised trial visits, site analysis and management, travel and logistics, expense reimbursement and clinical trial meetings management, all underpinned by our in-house digital platform.

What We Do

Delivering remarkable at every stage of the clinical journey


We’re proud to have facilitated over 100,000 remarkable experiences for patients all over the world, delivering on our commitment to put patients first and make life better for those taking part in clinical trials.


Our reputation for remarkable patient support comes from our teams’ commitment to finding solutions to seemingly impossible challenges, going above and beyond to keep patients engaged throughout the entire clinical trial. Happy patients mean higher retention and recruitment rates, creating better clinical outcomes.


Remarkable is the right people supported by the best healthcare technology to deliver the highest standards in patient care.

About MdGroup

The company divisions within mdgroup are:

“We have had a wonderful experience with mdgroup’s patientprimary service. As a small pharmaceutical company focusing on rare pediatric diseases, we have very specific (and frequently changing) needs for the families participating in our clinical trials. The patientprimary team has been a tremendous help coordinating payments for families in multiple languages and countries, helping us to seamlessly navigate the many challenges of a multinational trial with a special needs population.”

Cell and Gene Therapy Company

mdgroup’s patientprimary service has helped support our study overcome one of the biggest barriers to clinical trial recruitment: patient engagement. By supporting our patients, their parents and carers throughout their clinical trial journey, patientprimary has made the patient and the whole family experience smoother. We would highly recommend this white-glove concierge patient service. The dedicated patientprimary team offers high-end liaison with patients and parents booking their travel, accommodation and rapid reimbursement service. Our patients feel supported and encouraged to attend hospital visits.”

Specialising in Rare Diseases

“Thank you to mdgroup’s patientprimary team for your dedicated support in this trial, it really has been beneficial for us to know you are taking such good care of all the travel and reimbursement arrangements. Your concierge service provides multiple advantages for patients and their families, from tailored travel services to fast reimbursement including the arrangements of home nursing visits too. Some of our younger patients benefited from having a research nurse at their doorstep to have simple tasks such as blood drawing performed in an environment they are familiar with.”

Pharmaceutical Company
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