At mdgroup, our people are at the heart of everything we do. From our senior leadership to our global teams, each individual shares a passion for making the clinical more human and delivering remarkable experiences for patients and families. Together, we bring diverse expertise, deep industry knowledge, and a shared commitment to driving innovation in clinical research, always with patients at the center.
Executive Leadership

Entrepreneurial and intuitive, Miriam Dervan founded mdgroup in 2002 with a vision to make clinical research more human. Recognizing that participating in a clinical trial can be overwhelming for patients and their families, she set out to build a company focused on removing practical barriers and delivering the compassionate, personalized support people need throughout their clinical trial journey.
Today, mdgroup is a global patient health services organization, partnering with sponsors and CROs to deliver patient travel, decentralized clinical services, patient payments, personalized patient coordination, clinical staffing, and logistics solutions that improve recruitment, retention, and the overall patient experience.
As CEO, Miriam has built a culture where empathy is valued as highly as operational excellence. She believes every patient has a unique story, and that supporting the person, not just the protocol, leads to better experiences, stronger trial retention, and ultimately better research. This philosophy, reflected in mdgroup’s belief that there is no data without people, continues to shape every service the company delivers and every decision it makes.
Beyond leading mdgroup, Miriam is passionate about helping others succeed. As former Chair of Women in Business for the European Council of WEConnect Europe, she has championed women-led enterprise, collaboration, and professional development. She regularly shares her own journey—from leaving school at 16 to building a successful global healthcare business—to inspire the next generation of entrepreneurs and demonstrate that resilience, determination, and purpose can create lasting impact.

As Chief Commercial Officer, LaQuinta brings extensive healthcare and life sciences expertise, with a proven track record of building strategic commercial partnerships and helping sponsors and CROs deliver more patient-centered clinical trials. She leads mdgroup’s global commercial function, working closely with clients to understand their challenges, goals, and operational priorities while developing tailored solutions that improve study delivery and patient experience.
With experience spanning both operations and commercial leadership, LaQuinta offers a unique perspective on the realities of clinical research. She understands the complexities of bringing therapies to market on time, improving patient recruitment and retention, and balancing operational efficiency with budget considerations—all while keeping patients at the centre of every decision.
Passionate about removing barriers to clinical trial participation, LaQuinta believes meaningful patient support is fundamental to study success. She is committed to building trusted, long-term partnerships with sponsors and CROs, helping them design flexible, patient-focused solutions that improve outcomes and make clinical research more accessible around the world.

Ian Sandbach is a Fellow of the Association of Chartered Certified Accountants (FCCA) with extensive international finance leadership experience spanning global healthcare, technology, and telecommunications organizations. Throughout his career, he has held senior financial roles with FTSE 100 companies including GSK, Vodafone, and K3 Business Technologies, a key Microsoft partner, leading finance functions across the UK, North America, and Europe.
Having supported large-scale business growth throughout his career, Ian has successfully implemented global financial systems, strengthened governance and reporting frameworks, and delivered financial oversight across complex international operations. His expertise combines strategic financial leadership with operational excellence, helping organizations scale while maintaining robust financial controls and compliance.
As Finance Director at mdgroup, Ian oversees the company’s global finance function, driving financial performance, commercial insight, and sustainable growth. Working closely with the executive leadership team, he helps shape strategic decision-making while ensuring the business remains well positioned to support clients, invest in innovation, and deliver exceptional patient-focused clinical trial services. Passionate about continuous improvement, Ian plays a key role in supporting mdgroup’s long-term vision of making clinical research more accessible and patient-centered.
Commercial & Business Development

As Chief Commercial Officer, LaQuinta brings extensive healthcare and life sciences expertise, with a proven track record of building strategic commercial partnerships and helping sponsors and CROs deliver more patient-centered clinical trials. She leads mdgroup’s global commercial function, working closely with clients to understand their challenges, goals, and operational priorities while developing tailored solutions that improve study delivery and patient experience.
With experience spanning both operations and commercial leadership, LaQuinta offers a unique perspective on the realities of clinical research. She understands the complexities of bringing therapies to market on time, improving patient recruitment and retention, and balancing operational efficiency with budget considerations—all while keeping patients at the centre of every decision.
Passionate about removing barriers to clinical trial participation, LaQuinta believes meaningful patient support is fundamental to study success. She is committed to building trusted, long-term partnerships with sponsors and CROs, helping them design flexible, patient-focused solutions that improve outcomes and make clinical research more accessible around the world.
Business Development

With more than 29 years of experience supporting the pharmaceutical, biotechnology, medical device, and contract research industries, Eliana brings extensive expertise in business development, strategic partnerships, and commercial leadership. Her career has focused on helping organizations navigate complex clinical development programs while advancing patient-centered solutions that improve trial accessibility and outcomes.
Eliana has supported global studies across a broad range of therapeutic areas, including rare disease, oncology, neurology, ophthalmology, and cell and gene therapy. She has particular expertise in decentralized clinical trial models, patient reimbursement and payment solutions, travel and logistics management, home health services, and patient support programs designed to reduce participation burden and improve engagement throughout the clinical trial journey.
At mdgroup, Eliana leads the global sales function, working closely with sponsors, CROs, research institutions, and healthcare organizations to develop strategic partnerships and deliver innovative patient support solutions. Collaborating across business development, operations, legal, finance, and project teams, she helps ensure clients receive tailored, high-quality services that improve patient access, strengthen retention, and contribute to the successful delivery of clinical trials worldwide.

With more than 35 years of experience across the pharmaceutical, biotechnology, CRO, and clinical research sectors, Karen brings extensive expertise in business development, decentralized clinical trials, and patient-centered research solutions. Her career has spanned both commercial and operational roles, providing her with a deep understanding of the challenges and opportunities involved in delivering successful clinical trials.
Karen spent 17 years with Solvay Pharmaceuticals, supporting therapeutic areas including gastroenterology, women’s health, cardiology, and CNS disorders while progressing through a variety of leadership positions. She later transitioned into clinical research and decentralized trial services, working with organizations including Symphony Clinical Research, MAPI, and UBC. Her experience spans a broad range of therapeutic areas, including rare disease, oncology, immunology, infectious disease, neurology, ophthalmology, and dermatology. She holds both a BBA and MBA and has been recognized throughout her career for excellence in business development and leadership.
At mdgroup, Karen works closely with pharmaceutical and biotechnology companies to help bring clinical trials closer to patients through innovative support services and decentralized trial solutions. Passionate about improving access to research, she is committed to helping sponsors reduce barriers to participation, improve patient retention, and enhance the clinical trial experience. As the parent of a child with a rare disease, Karen also brings a personal perspective to her work, reinforcing her dedication to supporting patients and caregivers throughout their clinical trial journey.

With more than 10 years of experience in clinical research and life sciences, David specializes in patient support services, decentralized clinical trials (DCT), and end-to-end financial solutions for clinical research. Throughout his career, he has worked closely with sponsors, CROs, and research sites to develop patient-centered strategies that improve trial accessibility, retention, and overall study success.
David brings a strong understanding of the challenges faced by CROs, sponsors, sites, and patients throughout the clinical trial process. His expertise lies in evaluating study requirements and identifying tailored support solutions that reduce participation barriers, ease operational burden, and help ensure successful trial delivery.
At mdgroup, David partners with CROs and other research organizations to design patient-focused support programs that enhance the clinical trial experience. Working alongside therapeutic experts, operational strategists, and patient advocates, he helps ensure the right services are available to participants from the outset of a study. Passionate about improving patient outcomes, David is motivated by the opportunity to help make clinical trials more accessible while supporting the development of life-changing therapies.

Charlotte brings five years of experience supporting sponsors, CROs, research sites, and patients through clinical trial technology and patient support solutions. Beginning her career working directly with research sites, she developed a strong understanding of the operational challenges that can impact both site performance and patient participation. That experience continues to shape her approach to helping organizations design practical, patient-centered trial solutions.
Her background spans the financial and logistical aspects of clinical research, with a particular focus on reducing barriers to participation and improving the experience for patients, sites, and study teams. Charlotte is passionate about helping sponsors view patient support as a strategic component of trial success, recognizing the impact it can have on recruitment, retention, and data quality.
At mdgroup, Charlotte partners with sponsors and CROs to develop tailored patient support strategies that align with the unique needs of each study. Working across travel, reimbursement, and decentralized clinical trial services, she helps design solutions that reduce participant burden, support sites, and contribute to successful clinical trial outcomes. She believes what sets mdgroup apart is the combination of flexible services, operational expertise, and a genuine commitment to putting patients first.

With more than 15 years of experience across healthcare, clinical research, patient engagement, and business development, Roberta brings a unique perspective shaped by both operational and patient-facing roles. Her career has focused on helping improve access to clinical research while supporting patient-centered solutions that enhance participation, retention, and study outcomes.
Throughout her career, Roberta has worked across multiple areas of the clinical research industry, including site-level patient recruitment, patient engagement, business development, and environments focused on ethics and patient protection. Holding a Bachelor’s degree in Psychology, she combines a strong understanding of patient behavior and communication with extensive experience supporting sponsors, CROs, and research organizations across therapeutic areas including rare disease, oncology, CNS, metabolic disorders, neurology, psychiatry, and decentralized clinical trials.
At mdgroup, Roberta supports business development initiatives and works closely with sponsors, biotechnology companies, medtech organizations, and CROs to identify patient-centered solutions that reduce barriers to clinical trial participation. Drawing on her firsthand experience of the challenges patients and families face when navigating clinical research, she is passionate about helping make trials more accessible, compassionate, and supportive. Guided by the belief that every study represents people waiting for new treatment options and better outcomes, Roberta is committed to advancing research while keeping the patient experience at the heart of every conversation.

With five years of experience in business development, relationship management, and strategic outreach, Seth specializes in helping organizations identify opportunities to improve performance and achieve their goals. His background includes supporting quality and compliance organizations, where he was responsible for generating new business and managing partnership relationships.
At mdgroup, Seth works closely with sponsors, CROs, and biotech organizations to introduce patient-focused solutions that help reduce barriers to clinical trial participation. Through relationship building and multi-channel outreach strategies, he helps connect organizations with services designed to improve patient experiences, support operational teams, and contribute to successful trial outcomes.
Passionate about the human impact of clinical research, Seth is inspired by the stories of patients whose lives have been positively affected through clinical trial participation. He believes mdgroup’s commitment to combining personalized support with operational excellence is what makes the organization truly different.
Account Management

Matt Dixon brings experience across the clinical research industry, having worked in both medical technology and CRO environments focused on improving trial accessibility and reducing participant burden. His background provides a strong understanding of the operational challenges faced by sponsors, CROs, sites, patients, and caregivers throughout the clinical trial journey.
Beginning his career in medical technology, Matt worked in imaging research before transitioning into the CRO sector, where he supported decentralized approaches designed to make clinical trial participation more accessible and patient-friendly. These experiences gave him firsthand insight into the barriers that can impact recruitment, engagement, and retention, as well as the value that patient-focused support services can bring to study success.
As an Account Director at mdgroup, Matt works closely with sponsors and CROs to develop and deliver tailored patient support solutions, including patient payments, travel coordination, and decentralized clinical trial services. He focuses on building long-term partnerships, ensuring successful service delivery, and helping clients achieve their patient engagement and clinical trial objectives.
In addition to his professional experience, Matt brings a personal perspective to his role. Having witnessed family members navigate clinical trial participation while living with a rare disease, he understands the real-world challenges patients and caregivers can face. This experience has strengthened his passion for improving the clinical trial experience and ensuring support services make a meaningful difference for the people at the heart of research.
Matt believes that successful clinical trials are built on genuine human connection, combining operational excellence with compassionate support to help patients, sites, sponsors, and CROs achieve the best possible outcomes.

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Client Relations

Sarrah brings more than 12 years of experience across clinical research, healthcare, and commercial leadership. Her career has spanned site-based clinical research, medical affairs, sponsor-side clinical operations, medical technology, healthcare technology, and strategic commercial roles, giving her a unique perspective across the clinical research ecosystem. She holds a Master of Public Health (MPH) in Global Health and Epidemiology from the University of Southern California and a Bachelor of Arts in Integrative Physiology and Mathematics from the University of Colorado Boulder.
As Senior Director, Client Relations, Sarrah develops strategic partnerships with sponsors and CROs, helping clients navigate complex clinical trial challenges and identify patient-centered solutions that support successful study delivery. Working closely with both clients and internal teams, she focuses on understanding the broader objectives behind each study and ensuring mdgroup’s services are tailored to deliver meaningful operational and patient outcomes.
Drawing on experience across multiple areas of clinical research, Sarrah specializes in clinical trial operations, patient access, commercial strategy, and relationship development. She is passionate about translating complex clinical, operational, and commercial challenges into practical solutions that improve the experience for sponsors, research sites, and patients alike.
Sarrah believes successful clinical trials begin with understanding the needs of every stakeholder while never losing sight of the patient experience. She values mdgroup’s ability to combine global capabilities with genuine human connection, helping clients deliver more accessible, flexible, and patient-focused clinical trials around the world.
Clinical Operations & Patient Services

Amy brings more than 16 years of clinical research experience across site operations, Clinical Trial Management Systems (CTMS), contract and budget negotiations, and global project leadership.
Amy began her career as a study coordinator supporting complex and high-acuity therapeutic areas including trauma and emergency medicine, cardiac, renal, women’s health, and neonatal research. Working within critical care settings and time-sensitive studies gave her deep insight into the realities faced by patients, families, and clinical sites, as well as the operational challenges of delivering successful trials.
Prior to moving into operational leadership, Amy managed contract and budget negotiations for a large U.S. health system, leading protocol feasibility reviews, insurance coverage analysis, financial modeling, and regulatory alignment.
At mdgroup, Amy has spent more than five years leading complex global projects and collaborating across patient services, mobile health, travel logistics, payments, and site support teams. Combining hands-on operational expertise with strategic oversight, she works closely with sponsors to deliver patient support solutions that are operationally sound, commercially viable, and centered around improving the clinical trial experience.

Stephanie brings more than 20 years of healthcare and clinical research experience. A registered nurse by background, she has developed a comprehensive understanding of clinical trials through leadership roles spanning clinical operations, research delivery, and healthcare management.
Prior to joining mdgroup, Stephanie spent more than a decade at Johns Hopkins University as a Clinical Trials Nurse and Nurse Manager, supporting the delivery of complex clinical research programs and contributing to advancements in patient care and medical innovation. She also provided consulting services to emerging medical device companies, advising on study design, research materials, and clinical trial strategy.
At mdgroup, Stephanie leads the Clinical Business Services function, overseeing Clinical Staffing, Global Logistics, Feasibility, and Vendor Management. Combining clinical expertise with operational leadership, she works closely with sponsors and internal teams to ensure services are delivered efficiently, compliantly, and with a continued focus on improving the patient and site experience throughout the clinical trial journey.

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Clinical Management

With more than 25 years of experience across nursing, clinical research, and patient services, Louise brings extensive expertise in clinical trial operations, patient-centered care, and global project delivery. Her career spans frontline clinical practice, research nursing, and senior operational leadership, providing her with a unique perspective on both patient care and clinical trial execution.
Prior to joining mdgroup in 2021, Louise held senior clinical leadership roles supporting global clinical trial operations, patient-facing services, and nurse network management. Earlier in her career, she worked as a specialist pediatric and research nurse, including roles at Great Ormond Street Hospital and other NHS trusts, gaining extensive experience in intensive care, rare diseases, complex patient populations, and clinical research. She holds an MRes in Clinical & Experimental Medicine from University College London, alongside advanced qualifications in clinical trials, pediatric intensive care, and nursing.
At mdgroup, Louise leads the delivery of global patient services programs, working closely with sponsors, CROs, patients, and cross-functional teams to ensure high-quality, patient-centered clinical trial support. Her expertise spans decentralized and home-based clinical trials, clinical governance, nurse network development, and operational excellence. Passionate about improving patient experiences and expanding access to clinical research, Louise is committed to delivering innovative solutions that help patients participate in trials safely, effectively, and with confidence.

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With 24 years of experience in clinical research and more than 30 years as a registered nurse, Joanne brings extensive expertise in clinical trial leadership, cardiology research, research ethics, and patient-centered clinical trial delivery. Her career spans frontline clinical practice, research nursing, trial management, and governance, providing a unique blend of clinical, operational, and ethical perspectives.
Joanne is an NMC Registered Nurse and holds qualifications in Adult Nursing, Cardiac Nursing, and Clinical Practice Teaching and Assessment. She has extensive experience managing Clinical Trials of Investigational Medicinal Products (CTIMPs), gene therapy and stem cell studies, medical device trials, and post-market registries. Her background includes more than 17 years in interventional cardiology research and senior leadership roles within the NHS, where she managed complex trial portfolios and multidisciplinary research teams. Joanne also serves as an Expert Member of the West of Scotland Research Ethics Committee and has contributed to cardiology research through published work and professional involvement with organizations including the British Cardiovascular Intervention Society.
At mdgroup, Joanne leads the delivery of decentralized clinical trial services, working closely with sponsors, CROs, sites, healthcare professionals, and patients to ensure studies are delivered safely, efficiently, and in accordance with the highest regulatory and ethical standards. Her expertise spans mobile health operations, patient safety, clinical governance, stakeholder management, and quality improvement. Passionate about making clinical trials more accessible and patient-focused, Joanne is committed to helping create flexible, compassionate research experiences that improve outcomes for patients while supporting successful study delivery.

Irvin Saranillo is an experienced healthcare professional with nearly three decades of nursing experience and extensive expertise in community-based care, home healthcare, and clinical research. Originally qualifying as a Registered Nurse in the Philippines in 1996, he later built a long and successful career in the United Kingdom, working across the NHS, private healthcare providers, and specialist homecare organizations.
Throughout his career, Irvin has developed significant expertise in delivering complex therapies within community settings, including intravenous therapies, central line management, cannulation, blood collection, growth hormone therapies, and disease-modifying treatments for multiple sclerosis. He has also supported patients across a range of therapeutic areas, including cystic fibrosis and other chronic conditions requiring specialist care outside traditional healthcare settings.
As a Clinical Manager at mdgroup, Irvin supports the delivery and ongoing development of patient-centered clinical trial services, working closely with sponsors, CROs, sites, healthcare professionals, and internal teams to ensure the successful delivery of decentralized and hybrid clinical trial programs. His extensive clinical background enables him to provide valuable insight into healthcare professional onboarding, service delivery, and operational excellence across complex studies.
Passionate about improving access to care, Irvin is committed to ensuring patients receive high-quality support throughout their clinical trial journey. He believes that successful clinical research depends on collaboration, innovation, and maintaining a strong focus on patient needs, helping to remove barriers and create a more positive experience for participants, sites, sponsors, and CROs alike.

With 11 years of experience in clinical research, Rafaela brings extensive expertise in clinical trial coordination, clinical operations, data management, and decentralized and hybrid clinical trial delivery. Her background spans Phase I–IV clinical trials, providing her with a comprehensive understanding of study execution across a wide range of therapeutic areas and trial models.
Rafaela holds a degree in Biomedical Science with a qualification in Clinical Analysis, alongside a postgraduate specialization in Clinical Research. Her experience includes site-level clinical trial coordination, clinical operations, mobile health services, and global study management. She has supported studies across therapeutic areas including oncology, hematology, nephrology, endocrinology, dermatology, rheumatology, diabetes, infectious diseases, and rare diseases. In addition to her industry role, Rafaela serves as a postgraduate lecturer at Pontifícia Universidade Católica do Paraná (PUCPR), where she teaches Decentralized Clinical Trials and Emerging Technologies within the Clinical Research and Evidence Analysis program.
At mdgroup, Rafaela manages global decentralized and hybrid clinical trial projects, working closely with sponsors, CROs, sites, healthcare professionals, and patients to ensure the successful delivery of patient-centered services. Her expertise spans mobile health operations, healthcare professional coordination, study implementation, and stakeholder communication, helping ensure services are delivered with quality, compliance, and operational excellence. Passionate about expanding access to clinical research, Rafaela is committed to improving the clinical trial experience through innovative, flexible solutions that benefit both patients and study teams.

Ahlam brings more than 18 years of healthcare experience, including over a decade dedicated to clinical research. Her background spans a wide range of care settings, from emergency medicine to pediatric care, providing her with extensive experience supporting both adult and pediatric patient populations across diverse healthcare environments.
As a Registered Nurse with a Bachelor of Science in Nursing (BSN) and a Bachelor of Arts degree, Ahlam combines clinical expertise with a strong understanding of research operations. Throughout her career, she has worked across multiple therapeutic areas, including neurology, endocrinology, respiratory diseases, cardiovascular conditions, infectious diseases, immunology, dermatology, and rare diseases.
At mdgroup, Ahlam oversees clinical operations, supporting healthcare professionals, coordinating patient-focused services, and helping ensure the delivery of high-quality clinical trial support. Working closely with patients, sites, sponsors, and CROs, she is passionate about improving access to care and making participation in clinical research as seamless as possible. She believes what sets mdgroup apart is its genuine commitment to both patients and the teams dedicated to supporting them throughout the clinical trial journey.
Patient Navigators

With seven years of experience in healthcare, patient engagement, and clinical research, Madison brings a strong background in community outreach, patient advocacy, and project coordination. Her career began in public health and the nonprofit sector, where she worked closely with the type 1 diabetes community and developed a deep understanding of the challenges patients and families face when participating in clinical research.
Madison holds a Master of Public Health and is a Certified Health Education Specialist (CHES). Her experience in community engagement and patient education has shaped her approach to creating meaningful connections with patients, helping to reduce barriers to participation and improve the overall clinical trial experience.
Over the past five years at mdgroup, Madison has led the Navigator Project Coordinator team, supporting patients, caregivers, research sites, and sponsors throughout the clinical trial journey. Working closely with her team, she helps ensure patients receive the guidance, support, and resources they need while participating in studies. Having personally experienced the impact clinical trials can have on patients and families, Madison is passionate about helping every participant feel valued, heard, and supported, contributing to the high levels of patient satisfaction and retention that define the mdgroup experience.

Helen Hanley is an experienced travel and patient services professional who has built her career around supporting patients participating in clinical trials. Beginning her journey in event coordination, she later transitioned into patient travel services before progressing through leadership roles to become Manager of the Navigator Travel team.
In her current role, Helen leads the team responsible for coordinating travel for patients and their families, ensuring they can attend clinical trial appointments with confidence and as little disruption as possible. Alongside managing the team, she works closely with patients, sites, and sponsors to deliver seamless travel logistics and provide expert support whenever unexpected challenges arise.
Helen’s expertise spans travel coordination, customer service, and team leadership. She is passionate about removing one of the biggest practical burdens patients face during clinical trial participation by ensuring every journey is carefully planned and professionally managed. She believes that what sets mdgroup apart is the genuine commitment its people have to delivering an exceptional patient experience through compassionate, personalized support.

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With 35 years of experience in finance and financial administration, Tracy brings extensive expertise in financial processes, reconciliation, invoicing, and administrative support. Her career includes nearly 20 years as a mortgage advisor, followed by a range of financial administration roles, providing her with a strong foundation in accuracy, compliance, and customer service.
Tracy is AAT qualified to Level 4 and has developed a broad range of financial and administrative skills throughout her career. Her attention to detail and commitment to accuracy help ensure financial processes are managed efficiently and consistently, supporting both internal teams and client requirements.
At mdgroup, Tracy supports the Travel and Clinical Services teams through financial reconciliation, invoice processing, and reporting activities. She plays an important role in ensuring travel-related reporting and financial records are accurate, helping support operational efficiency and client transparency. Passionate about teamwork and delivering high-quality support, Tracy contributes to the smooth running of services that help improve the clinical trial experience for patients, sites, sponsors, and CROs.

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Amanda Lee brings more than 20 years of experience in the travel industry, including 14 years supporting corporate clients with complex business travel arrangements. Her extensive background has equipped her with a strong understanding of the personalized service, attention to detail, and responsiveness required to support individuals with diverse travel needs.
As a Senior Navigator at mdgroup, Amanda coordinates travel arrangements for patients participating in clinical trials, helping create a smooth and stress-free experience throughout their journey. She works closely with patients, caregivers, sites, and internal teams to ensure travel logistics are managed efficiently and compassionately.
Amanda believes that no amount of technology can replace the value of human connection and takes pride in delivering the personalized support that helps patients feel cared for every step of the way.

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With 10 years of experience in the travel industry, Wendy brings extensive expertise in travel planning, customer service, and stakeholder communication. Her background includes coordinating travel arrangements for a wide range of clients, helping ensure journeys are well-organized, efficient, and stress-free.
Prior to joining mdgroup, Wendy worked with organizations including Henson Travel and AAA Travel, where she developed strong skills in travel coordination, client support, and relationship management. She holds a Bachelor of Science in Communications and a Master of Arts in Teaching, bringing a unique combination of communication, organization, and people-focused skills to her role.
At mdgroup, Wendy coordinates travel arrangements for patients and caregivers participating in clinical trials, helping remove logistical burdens and ensuring they can focus on their health and study participation. Working closely with patients, families, sites, and travel providers, she is committed to delivering a seamless travel experience while providing compassionate support throughout the clinical trial journey. Passionate about helping others, Wendy takes pride in making a positive difference for patients and their families every day.

With more than 20 years of experience in the travel industry, Randi brings extensive expertise in travel logistics, client services, stakeholder management, and complex itinerary coordination. Her background spans corporate, incentive, and leisure travel, including managing domestic and international travel arrangements, supporting VIP clients, and coordinating large-scale travel programs.
Throughout her career, Randi has developed strong expertise in travel planning, supplier relationship management, project coordination, and customer service. Her ability to navigate complex logistics, adapt to changing circumstances, and deliver seamless travel solutions enables her to support patients and caregivers with professionalism, efficiency, and compassion.
At mdgroup, Randi coordinates travel arrangements for patients and caregivers participating in clinical trials, helping to remove logistical barriers and reduce the stress associated with study participation. Working closely with patients, sites, sponsors, CROs, and travel providers, she ensures travel plans are managed smoothly and efficiently while providing responsive support throughout the journey. Having experienced the impact of a rare disease within her own family, Randi brings a deep sense of empathy to her role and is passionate about helping patients and caregivers feel supported, understood, and cared for every step of the way.

Sarmila Suppiah is an experienced clinical research professional with more than nine years of experience supporting global clinical trials across patient services, project coordination, and clinical operations. Her career has progressed through roles including Patient Service Officer, Clinical Trial Administrator, Clinical Research Associate, Global Project Navigator, and Senior Navigator, giving her a well-rounded understanding of patient-centered trial delivery. She holds a Bachelor of Science (Honours) in Biomedical Science (Medical Cell Biology).
At mdgroup, Sarmila oversees global patient support services, working closely with patients, sites, sponsors, and cross-functional teams to help deliver seamless clinical trial experiences. Alongside coordinating patient services and reimbursements, she supports project management activities, provides training and guidance to fellow Navigators, and assists with site training to ensure studies are delivered efficiently and to a consistently high standard.
Her experience spans Phase II–IV clinical trials across a broad range of therapeutic areas, including rare diseases, neurology, rheumatology, oncology, respiratory, infectious diseases, ophthalmology, and cardiology. Passionate about continuous improvement, Sarmila enjoys mentoring colleagues, solving operational challenges, and finding new ways to enhance the experience for patients and study teams. She is committed to helping reduce barriers to participation and ensuring every patient receives personalized, high-quality support throughout their clinical trial journey.

With more than 15 years of healthcare experience, Jessica brings a diverse background spanning patient care, clinical support, and healthcare administration. Her career has included roles in pediatrics, internal medicine, urgent care, nuclear medicine, laboratory management, and emergency medicine, as well as supporting families as a birth and postpartum doula.
At mdgroup, Jessica supports patients, caregivers, sites, and internal teams by coordinating reimbursement programs, facilitating mobile health visits, and helping ensure clinical trial services are delivered smoothly and efficiently. Drawing on her extensive healthcare experience, she is passionate about creating positive experiences for patients and helping remove barriers that might otherwise prevent participation in clinical research.
Jessica is particularly motivated by the opportunity to help patients and their families access clinical trials that may not have been possible without additional support. She believes what sets mdgroup apart is its genuine commitment to putting patients first and ensuring every participant feels supported throughout their clinical trial journey.

Martins brings more than 11 years of experience across healthcare support, clinical research operations, project coordination, and data management. His career combines a strong analytical background with hands-on patient care experience, giving him a unique perspective on both the operational and human sides of healthcare delivery.
Before joining mdgroup, Martins worked in healthcare support roles across hospitals, private clinics, nursing homes, and community settings, providing direct care to patients while supporting multidisciplinary healthcare teams. Earlier in his career, he held analytical positions with Maryland Global Initiatives Corporation, an affiliate of the University of Maryland Baltimore, where he supported large-scale public health programs by validating complex healthcare datasets and strengthening reporting and quality assurance processes across multiple healthcare facilities.
At mdgroup, Martins serves as a key point of contact for patients, caregivers, and study sites, coordinating patient reimbursements, travel logistics, and clinical trial support services. Holding a Master’s degree in Human Resource Management, a Diploma in Project Management, and certifications in Clinical Research Data Management, he is passionate about helping reduce barriers to participation and ensuring patients and families feel supported throughout their clinical trial journey. His combined experience in data management, patient care, and project coordination enables him to deliver both operational excellence and a patient-centered approach to clinical research.

With more than eight years of experience in project coordination, customer service, and stakeholder management, Nadia brings expertise in patient support, travel logistics, reimbursement coordination, and clinical trial services. Her background across multiple industries has helped her develop strong communication, organizational, and problem-solving skills, enabling her to effectively support patients, sites, and study teams.
At mdgroup, Nadia supports patients, sites, and study teams by coordinating services such as patient reimbursements, home health visits, and travel-related activities. Working closely with patients, caregivers, sites, and internal teams, she helps ensure services are delivered efficiently and that any challenges are resolved quickly and effectively. Passionate about reducing barriers to clinical trial participation, Nadia is committed to helping create a seamless and supportive experience for patients throughout their clinical trial journey.

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With more than 20 years of experience in clinical research and healthcare services, Jessica brings extensive expertise in clinical trial operations, patient coordination, project support, and stakeholder management. Throughout her career, she has supported national and international clinical studies, working closely with sponsors, CROs, investigators, sites, and patients to help ensure successful study delivery and regulatory compliance.
Jessica’s background spans clinical trial coordination, Trial Master File (TMF) management, regulatory support, study logistics, vendor management, and patient services. She has worked with a range of organizations across the clinical research industry, developing a comprehensive understanding of study operations and the importance of collaboration between all stakeholders. Her experience also includes supporting eTMF implementation projects and contributing to process improvements that strengthen document management and inspection readiness.
At mdgroup, Jessica supports patients and sites throughout the clinical trial journey, helping coordinate services including patient reimbursements, home health visits, and study logistics. Working closely with patients, vendors, sites, and internal teams, she helps ensure services are delivered efficiently while maintaining clear communication and a strong focus on the patient experience. Passionate about building relationships and finding practical solutions, Jessica is committed to helping make clinical trial participation as seamless and supportive as possible.

Dr. Waseem Siddiqui is a physician with nine years of experience spanning medicine, medical affairs, and clinical research. Before joining mdgroup, he spent six years working in medical affairs, developing expertise in project management, medical communications, and cross-functional collaboration across the healthcare industry.
As a Project Coordinator at mdgroup, Waseem works closely with patients, sites, and study teams to support clinical trial operations, including patient reimbursements and project coordination. His medical background provides valuable insight into the patient journey, helping ensure services are delivered with care, efficiency, and a clear understanding of participants’ needs.
Waseem has experience across a range of therapeutic areas, including vaccines, cardiometabolic disease, respiratory medicine, and inflammatory conditions. He enjoys helping patients navigate their clinical trial journey and is committed to making participation as smooth and accessible as possible.

Emma brings a unique combination of patient care and clinical research experience to her role at mdgroup. Beginning her career in veterinary medicine as a veterinary technician, she developed a strong foundation in patient care, communication, and attention to detail before transitioning into clinical research.
Committed to professional development within the industry, Emma holds the ACRP Certified Professional (ACRP-CP®) credential and completed the Durham Tech Clinical Research Core Competencies Program. Her background enables her to effectively support patients, sites, and study teams while navigating the complexities of clinical trial operations.
At mdgroup, Emma serves as a primary point of contact for patients participating in clinical trials, coordinating services such as patient reimbursements, mobile health visits, and ongoing study support. She is passionate about ensuring patients always have someone to turn to for guidance and assistance, while helping reduce the administrative burden on sites and supporting a positive experience for all stakeholders. Emma enjoys the collaborative nature of clinical research and is dedicated to helping make participation in clinical trials as seamless and accessible as possible.

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Project Management

With more than 15 years of clinical research experience across site operations, project management, and patient-centered trial delivery, Brittany has played an important role in the evolution and delivery of mdgroup’s patient-focused clinical trial services across a wide range of global studies. An ACRP Certified Clinical Research Coordinator since 2016, she combines strong clinical research expertise with a passion for operational excellence.
Prior to joining mdgroup, Brittany worked as a Clinical Research Coordinator at Thomas Jefferson University and the Children’s Hospital of Philadelphia, supporting research across a variety of therapeutic areas. She holds both a Master of Public Health and a Master of Health Psychology and has contributed to multiple scientific publications throughout her career. Her experience includes gene therapy, vaccines, behavioral medicine, and infectious disease research.
At mdgroup, Brittany provides senior oversight across global patient support programs and serves as an operational lead for strategic customers. Working closely with sponsors, sites, and cross-functional teams, she helps deliver patient-centered solutions that remove barriers to participation, improve study experiences, and support successful trial outcomes. Passionate about problem-solving and innovation, Brittany is committed to helping patients access potentially life-changing treatments through clinical research.

Michele Matthews brings more than 16 years of clinical research experience spanning site operations, regulatory compliance, study start-up, and global project management. Her career has provided her with a broad understanding of the clinical trial landscape, having worked across research sites, women’s health organizations, CROs, and patient-focused clinical trial support services.
Michele began her career at a Phase I research clinic, where she served as both a Study Coordinator and Regulatory Associate before progressing into leadership roles managing clinical research teams. She later supported regulatory and compliance activities for women’s health research organizations before moving into study start-up management at the CRO level. These experiences provided her with extensive expertise in protocol review, informed consent documentation, regulatory requirements, and study activation processes across the United States and Canada.
As a Senior Global Project Manager at mdgroup, Michele oversees the delivery of complex global clinical trial programs, ensuring projects remain aligned with study protocols, timelines, budgets, and client expectations. She works closely with sponsors, CROs, sites, patients, and caregivers to support seamless study execution while helping remove barriers to participation through patient-centered solutions.
Her therapeutic area experience includes diabetes, hypertension, Alzheimer’s disease, device studies, and early-phase clinical research. Drawing on experience gained across multiple functions and organizations, Michele brings a practical, collaborative approach to project delivery and is passionate about making clinical research more accessible for patients and caregivers worldwide.
Committed to improving the clinical trial experience for all stakeholders, Michele believes that thoughtful planning, strong partnerships, and patient-focused innovation are essential to the success of modern clinical research.

Akzhan brings more than 11 years of project management experience, including seven years dedicated to clinical trials and patient support services. With a strong background in leading complex global projects, she has extensive experience managing cross-functional teams, overseeing project budgets, mitigating risks, and ensuring successful delivery across diverse stakeholder groups.
Holding an MBA, Akzhan combines strategic project leadership with a deep understanding of clinical trial operations. Throughout her career, she has supported studies across a wide range of therapeutic areas, including oncology, neurology, autoimmune diseases, and rare diseases, working across Phase I through Phase IV clinical trials. Her expertise includes stakeholder management, financial oversight, resource planning, and delivering operational efficiencies that support both study performance and patient outcomes.
At mdgroup, Akzhan manages global projects that provide critical support services to patients, sites, sponsors, and CROs. Working closely with internal teams, external partners, and study stakeholders, she helps ensure services are delivered efficiently, compliantly, and with a continued focus on patient well-being. She is particularly passionate about the human side of clinical research and believes that providing meaningful support throughout the patient journey is essential to improving both the clinical trial experience and study success.

Primula brings more than eight years of clinical research experience spanning site operations, decentralized clinical trials (DCT), project management, and study start-up. Her career has provided a broad perspective on the clinical research landscape, having worked across multiple stages of the trial lifecycle, from patient recruitment and site support through to global project delivery and study implementation.
She began her clinical research career at Duke Cancer Institute as a Clinical Research Coordinator, supporting epidemiological research and investigational product development. She later joined IQVIA, where she held roles as a Senior Virtual Study Coordinator and Clinical Project Manager, supporting decentralized clinical trials and study platform development. Prior to joining mdgroup, Primula served as a Global Project Manager, overseeing mobile health clinical trial programs from study start-up through closeout. She also holds a Master’s degree in Psychology with a research focus.
At mdgroup, Primula leads study start-up activities, supporting protocol review, study documentation development, system setup, and cross-functional collaboration to ensure studies are positioned for successful delivery. Her experience spans a wide range of therapeutic areas, including oncology, neurology, immunology, infectious diseases, cardiology, dermatology, gastroenterology, and nephrology. She is passionate about creating efficient study foundations that reduce burden for patients, sites, sponsors, and CROs while supporting successful clinical trial outcomes.

With nine years of experience in clinical research, clinical operations, and project management, Judy brings extensive expertise in supporting global clinical trials from study start-up through closeout. Her background spans clinical trial management, decentralized research models, site operations, financial management, and strategic project leadership.
Prior to joining mdgroup, Judy held roles with organizations including Merck Pharmaceuticals, Accenture, Care Access, Greenphire, and the University of Pennsylvania. Her experience spans oncology, cystic fibrosis, OB/Gyn, neonatology, cardiology, autoimmune diseases, endocrinology, and ophthalmology, providing her with a broad understanding of clinical research across site, vendor, CRO, and sponsor environments. She holds a Master of Business Administration (MBA), a Bachelor of Science in Biology, and is a certified Project Management Professional (PMP).
At mdgroup, Judy works closely with clients, research sites, and internal teams to coordinate project activities, resolve operational challenges, and ensure the successful delivery of patient support services. Passionate about continuous improvement and collaboration, she is committed to creating efficient, well-coordinated study operations that enhance communication, improve stakeholder experiences, and support successful clinical trial outcomes.

Audrey McGuire brings more than eight years of experience across clinical research, precision medicine, and project management. She began her career supporting oncology and precision medicine programs before moving into clinical operations, where she managed complex research initiatives and cross-functional teams. Prior to joining mdgroup, Audrey held project and clinical operations roles at Tempus AI and CPC Clinical Research, gaining extensive experience in study execution, operational strategy, regulatory compliance, and stakeholder management. She holds a Master of Public Health (MPH).
As a Global Project Manager at mdgroup, Audrey leads the delivery of global patient support programs for international clinical trials. Working closely with sponsors, CROs, research sites, and cross-functional teams, she oversees study start-up, implementation, financial management, operational forecasting, risk mitigation, and the delivery of patient travel, reimbursement, stipend, concierge, and mobile health services. Her collaborative approach helps ensure studies are delivered efficiently while providing an exceptional experience for patients and sites.
Audrey is passionate about improving access to clinical research by reducing the logistical and financial barriers that can prevent participation. She enjoys solving complex operational challenges and developing practical, patient-centered solutions that improve study delivery and strengthen client partnerships. She believes mdgroup stands apart by acting as a true extension of its clients’ teams, combining flexibility, responsiveness, and personalized support to help sponsors and CROs deliver successful clinical trials while keeping patients at the heart of every study.

With 24 years of experience in clinical research, Chrystelle brings extensive expertise in clinical trial management, project leadership, and global study delivery. Her career has spanned a wide range of clinical research roles, progressing from Clinical Project Assistant and Clinical Trial Assistant through to Clinical Research Associate, Clinical Trial Manager, and Clinical Project Manager, providing her with a comprehensive understanding of the clinical trial lifecycle.
Prior to joining mdgroup, Chrystelle spent more than a decade at LFB Biotechnologies, managing international Phase I, II, and III clinical studies across therapeutic areas including oncology, rare diseases, and blood-derived products. Her experience includes study start-up and oversight, CRO and laboratory management, investigator meetings, monitoring activities, investigational product management, and cross-functional stakeholder coordination. Having previously worked on the sponsor side, she brings valuable insight into the operational and strategic challenges faced by clients. Beyond clinical research, she also co-founded and led a successful sustainable retail business, further strengthening her leadership, business management, and customer-focused expertise.
At mdgroup, Chrystelle manages global clinical trial projects, working closely with sponsors, CROs, sites, healthcare professionals, and patients to ensure services are delivered in line with study requirements, timelines, quality standards, and client expectations. Passionate about collaboration and relationship-building, she is committed to creating positive experiences for all stakeholders while helping ensure successful study outcomes. Guided by empathy and a solutions-focused approach, Chrystelle works to support patients, sites, and clients through every stage of the clinical trial journey.

Idong Gerris-Ekandem brings more than 20 years of experience across the clinical research industry, having worked on both the sponsor and CRO sides of clinical development as well as within specialist service organizations. Her broad background spans data management, pharmacovigilance, central laboratory project management, clinical monitoring, and clinical operations, providing her with a comprehensive understanding of the clinical research lifecycle.
Holding both a Master of Science in Clinical Research Administration and a Master of Public Health, Idong combines operational expertise with a strong focus on patient-centered clinical research. Her experience includes women’s health, rare diseases, and hematology, alongside extensive work in project management, stakeholder engagement, regulatory compliance, and process improvement.
As a Start Up Project Manager at mdgroup, Idong plays a key role in the early stages of clinical trial delivery, developing study documentation and operational materials that support the successful implementation of patient-focused services. She works closely with sponsors, CROs, sites, healthcare professionals, and vendors to ensure study requirements are translated into clear, compliant, and practical resources that support both patients and research teams.
Having worked across sponsor, CRO, and vendor environments, and lived in Europe for more than two decades, Idong brings a global perspective and a collaborative approach to every project. She is passionate about reducing the burden of clinical trial participation by helping create accessible, patient-friendly processes and materials that support a better experience for patients, sites, and study teams alike.

With 10 years of experience in healthcare administration and five years in clinical research, Kathryn brings a strong background in patient advocacy, healthcare operations, and study start-up activities. Her experience combines an understanding of the healthcare system with expertise in clinical trial documentation, project coordination, and process improvement.
Kathryn holds an MBA in Healthcare Administration and a Bachelor’s degree in Health Sciences. Prior to moving into clinical research, she worked in healthcare administration as a Prosthetic-Orthotic Fitter and Billing Administrator, gaining valuable insight into patient needs, healthcare processes, and navigating the complexities of the U.S. healthcare system.
At mdgroup, Kathryn is responsible for developing and managing study documentation, translating clinical trial protocols into operational materials that support successful service delivery. Her expertise in project coordination, cross-functional collaboration, and process improvement helps ensure studies are set up efficiently and accurately. Passionate about patient advocacy and operational excellence, Kathryn is committed to supporting high-quality clinical trial experiences that benefit patients, sites, sponsors, and CROs alike.

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Feasibility

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Vendor Management

Rohini Akosa brings more than 30 years of healthcare experience, including 15 years in clinical research and two decades in nurse management, healthcare recruitment, procurement, and operational leadership. A Registered Nurse by background, she qualified at St Mary’s Hospital, Paddington, before building an extensive career across clinical research organizations, healthcare providers, and recruitment services. Her experience includes research nursing, clinical study coordination, compliance, healthcare staffing, and business management. She holds a BA (Hons) in Business Management and a Postgraduate Diploma in Human Resource Management (CIPD).
As Head of Vendor Management at mdgroup, Rohini leads the development and management of the company’s global network of healthcare professionals and mobile health vendors, ensuring patients receive high-quality clinical support wherever they are in the world. Working closely with project managers, clinical teams, and international partners, she oversees vendor selection, performance, and operational readiness to deliver reliable healthcare professional coverage across decentralized and hybrid clinical trials, including in geographically complex and hard-to-reach regions.
Rohini’s expertise spans clinical trial coordination, healthcare procurement, vendor management, compliance, and workforce planning across a wide range of therapeutic areas, including neurology, vaccines, rheumatology, rare diseases, and advanced imaging studies. She is passionate about building long-term partnerships with healthcare professionals around the world and believes strong collaboration, clinical excellence, and flexible patient-focused solutions are essential to improving access to clinical research and delivering successful studies for sponsors, CROs, research sites, and patients alike.
Finance & Proposals

Ian Sandbach is a Fellow of the Association of Chartered Certified Accountants (FCCA) with extensive international finance leadership experience spanning global healthcare, technology, and telecommunications organizations. Throughout his career, he has held senior financial roles with FTSE 100 companies including GSK, Vodafone, and K3 Business Technologies, a key Microsoft partner, leading finance functions across the UK, North America, and Europe.
Having supported large-scale business growth throughout his career, Ian has successfully implemented global financial systems, strengthened governance and reporting frameworks, and delivered financial oversight across complex international operations. His expertise combines strategic financial leadership with operational excellence, helping organizations scale while maintaining robust financial controls and compliance.
As Finance Director at mdgroup, Ian oversees the company’s global finance function, driving financial performance, commercial insight, and sustainable growth. Working closely with the executive leadership team, he helps shape strategic decision-making while ensuring the business remains well positioned to support clients, invest in innovation, and deliver exceptional patient-focused clinical trial services. Passionate about continuous improvement, Ian plays a key role in supporting mdgroup’s long-term vision of making clinical research more accessible and patient-centered.
Global Accounting

Kathy Slark is an experienced finance professional with more than 25 years of expertise across finance, accounting, and financial management within the biotechnology and pharmaceutical sectors. A CIMA-qualified accountant, she combines strong commercial acumen with a commitment to maintaining robust financial controls and supporting business growth.
Prior to joining mdgroup, Kathy held a variety of accounting roles at Vernalis plc, progressing to Management Accountant and gaining extensive experience in financial reporting, budgeting, compliance, and business operations. She also holds a Bachelor of Engineering (Honours) degree in Aeronautical and Astronautical Engineering from the University of Southampton.
As Financial Controller at mdgroup, Kathy is responsible for financial reporting, regulatory compliance, and supporting the financial operations that underpin the organization’s global clinical trial services. Working closely with teams across the business, she helps ensure strong financial governance while enabling the delivery of high-quality, patient-focused services.
Kathy enjoys working as part of a collaborative team and is proud to contribute to an organization that places patients at the heart of everything it does, ensuring services are delivered with a personalized approach that supports the needs of every individual.

Sukhpreet Dhaliwal is an experienced finance professional with more than 20 years of experience across the clinical research, logistics, and manufacturing sectors. Holding both a Bachelor’s and Master’s degree in Economics, she brings extensive expertise in financial reporting, payroll, taxation, reconciliations, and month-end accounting, helping organizations maintain accurate financial operations and compliance.
Before joining mdgroup, Sukhpreet held finance roles with organizations including Chiltern International, DHL/UK Mail, and Alcan International, developing broad experience across multiple industries and complex financial environments.
At mdgroup, Sukhpreet supports the company’s financial operations through revenue reporting, payroll, VAT and tax returns, intercompany accounting, cash reporting, and month-end financial processes. Working closely with colleagues across the business, she helps ensure financial accuracy, compliance, and the smooth operation of the organization’s finance function.
With a strong analytical approach and attention to detail, Sukhpreet plays an important role in supporting the financial foundations that enable mdgroup to continue delivering high-quality patient-focused clinical trial services worldwide.

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Karthiga Uthaya-Shankar is an experienced accounting professional with more than 35 years of experience across a wide range of finance and accounting functions. She holds a BA (Hons) in Accounting and Business Economics and is an Association of Accounting Technicians (AAT) qualified professional, bringing extensive expertise in financial operations and accounts management.
As Senior Accounts Assistant at mdgroup, Karthiga is responsible for managing the accounts payable function, ensuring suppliers and partners are paid accurately and on time. Her broad accounting knowledge and meticulous attention to detail help maintain the smooth running of the finance department and support the delivery of efficient business operations.
Karthiga enjoys all aspects of accounting and takes pride in supporting the financial processes that underpin mdgroup’s patient-focused services. She believes the company’s commitment to patient care is what makes mdgroup stand out and values being part of an organization dedicated to improving the clinical trial experience for patients around the world.

Jamaal Malik began his career at mdgroup as a finance apprentice straight out of school and has since developed extensive experience supporting the company’s global financial operations. Over the years, he has built specialist knowledge of international banking systems and payment processes, helping ensure patients around the world receive timely financial support during their clinical trial journey. He is currently working towards his ACCA accounting qualification.
As a Finance Assistant, Jamaal is responsible for processing patient reimbursement and stipend payments, working closely with colleagues to ensure payments are made accurately and efficiently. His growing expertise in global banking requirements enables him to navigate the complexities of international payments while helping deliver a seamless experience for patients participating in clinical research.
Jamaal enjoys the collaborative nature of the finance team and values working together to support patients and operational teams across the business. Having started his career with mdgroup, he has grown alongside the organization and remains committed to delivering the reliable financial support that helps remove barriers to clinical trial participation.

Irina Zidu is an Accounts Assistant with eight years of finance experience, supporting the financial processes that underpin mdgroup’s global patient services. Working within the finance team, she helps ensure the smooth and accurate management of supplier payments while supporting operational teams across the business.
At mdgroup, Irina is responsible for verifying, processing, and paying vendor and supplier invoices, ensuring financial records are accurate and payments are made on time. She works particularly closely with the Navigator Travel team, helping coordinate timely payments for patient accommodation and transportation providers so travel arrangements run smoothly for patients participating in clinical trials.
Irina enjoys working with vendors, maintaining strong supplier relationships, and reconciling financial accounts to ensure accuracy and efficiency. She believes mdgroup stands out through its commitment to quality, thoughtful decision-making, and building long-term relationships, all while supporting patients with reliable, high-quality services.
Commercial Finance

Dian Badran is an experienced finance leader with more than 20 years of experience across a diverse range of industries, including agriculture, hospitality, technology, insurance, online retail, public sector, and clinical research. A Fellow Member of ACCA, she has held a variety of senior finance positions throughout her career, including Finance Manager, Management Accountant, Financial Controller, Finance Business Partner, and Head of Commercial Finance.
As Head of Commercial Finance at mdgroup, Dian leads both the Commercial Finance and Proposals teams, supporting the financial and commercial success of the organization. Her responsibilities include financial oversight, process automation, reporting and systems development, commercial support, customer reporting, and continuous improvement initiatives that help drive operational efficiency and business growth.
Passionate about building scalable processes and delivering meaningful improvements, Dian has helped implement solutions that enhance both internal operations and the patient experience. This includes streamlining reimbursement and stipend payment processes to enable faster payments for clinical trial participants, helping reduce financial burden and improve the overall study experience.
Dian enjoys working in a fast-moving environment where innovation and continuous improvement can have a direct impact on clients, patients, and the wider organization.

Emma Peters is an experienced finance professional with more than 20 years of experience in accounting, project finance, and financial administration. AAT qualified, she brings extensive expertise in financial reporting, billing, reconciliation, and budget management.
Prior to joining mdgroup, Emma gained experience across a range of finance roles, including working for one of the world’s leading accountancy firms. Her broad financial background has provided her with a strong understanding of business operations, financial controls, and stakeholder support.
As a Senior Project Billing Analyst at mdgroup, Emma supports the financial management of global clinical trial projects. Her responsibilities include project reconciliations, payment schedules, client invoicing, financial reporting, revenue analysis, and supporting project teams with financial oversight throughout the study lifecycle.
Emma works closely with operational and proposal teams to help ensure projects remain financially transparent, contractually compliant, and efficiently managed. She is passionate about supporting the delivery of patient-centered clinical trials and takes pride in contributing to projects that make a meaningful difference for patients and their families.

Hayley Hazard brings more than 10 years of finance experience, supporting organizations through financial reporting, analysis, project administration, and cross-functional collaboration. Her background includes working closely with finance and FP&A teams to maintain financial accuracy, improve processes, and support business decision-making.
As a Project Billing Analyst at mdgroup, Hayley supports the financial management of global clinical trial projects. Her responsibilities include project financial reconciliations, payment schedule management, invoicing, financial reporting, revenue and margin analysis, and providing financial support to project managers and proposal teams.
Working closely with operational, project management, and commercial teams, Hayley helps ensure project finances remain accurate, transparent, and aligned with client requirements, supporting the successful delivery of patient-focused clinical trial services.

With more than 10 years of experience in finance and business operations, James brings strong financial expertise and analytical skills to his role at mdgroup. His background spans a variety of finance-focused positions, where he developed extensive experience in banking operations, account management, invoicing, and financial reconciliation.
Prior to joining mdgroup, James worked in financial services, progressing from a redress-focused role into a Business Operations Associate position with responsibility for managing banking runs, accounts, and invoicing processes. His attention to detail and strong financial understanding have helped him build a solid foundation in operational finance and reporting.
Over the past four years at mdgroup, James has played an important role in supporting project financial management through project reconciliation and invoicing activities. Working closely with project teams and clients, he helps ensure sponsors have clear visibility of project costs and financial performance, supporting accurate reporting and contributing to the successful delivery of clinical trial services.
Proposals

With extensive experience in pharmaceutical meeting planning, proposal development, and strategic budgeting, Cecilia brings a strong commercial and operational perspective to her role at mdgroup. Her career has spanned hotel sales, international meeting planning, proposal management, and client-facing strategy, providing her with a comprehensive understanding of project planning, budgeting, and stakeholder collaboration.
Prior to joining mdgroup, Cecilia held roles with organizations including IQVIA and BCD Meetings & Events, where she managed international meetings and events ranging from small executive gatherings to large-scale global programs. Her experience in planning, budgeting, venue sourcing, and operational delivery laid the foundation for her transition into proposal development and strategic commercial support.
Over the past seven years at mdgroup, Cecilia has played a key role in managing proposals across multiple service lines, helping sponsors and CROs identify patient-centered solutions that meet both operational and budgetary requirements. Working closely with commercial, operational, and finance teams, she helps develop tailored proposals that support successful study delivery while maintaining high standards of quality, compliance, and client service. Passionate about collaboration and teamwork, Cecilia is committed to creating solutions that support both client objectives and positive patient outcomes.

With eight years of experience in clinical research operations, proposal development, and strategic planning, Abby brings a unique blend of commercial, operational, and client-facing expertise. Her career has spanned event management, decentralized clinical trial support, and proposal development, providing her with a well-rounded understanding of the services and operational considerations that support successful clinical trials.
Prior to focusing on proposal management, Abby worked in hotel sales coordinating corporate and pharmaceutical events before transitioning into clinical research. Her experience includes planning and delivering international Investigator Meetings and Advisory Boards, as well as supporting mobile health operations as a Project Coordinator. This hands-on operational knowledge gives her valuable insight into the practical considerations behind the solutions proposed to clients.
At mdgroup, Abby works closely with commercial, operational, and finance teams to develop strategic proposals across multiple service lines. Drawing on her understanding of key cost drivers, operational requirements, and client objectives, she helps create tailored solutions that support sponsors and CROs in delivering patient-centered clinical trials. Passionate about collaboration and problem-solving, Abby is committed to helping clients identify the right services to improve study outcomes while maintaining a strong focus on the patient experience.

Rosie brings more than 15 years of experience supporting the clinical research industry, with expertise spanning investigator meetings, advisory boards, proposal development, and strategic planning. Having contributed to mdgroup’s growth for more than a decade, she has developed a deep understanding of the company’s services, operational capabilities, and client needs.
Her career began in the hospitality industry before moving into clinical research, where she supported sponsors and CROs with the planning and delivery of investigator meetings and advisory boards. Today, she works closely with commercial and operational teams to develop strategic proposals that align study requirements with practical, patient-centered solutions.
Rosie is passionate about collaboration and helping clients navigate complex study requirements, ensuring proposals are both commercially competitive and designed to support successful clinical trial outcomes. Successful, patient-centered clinical trials. Passionate about collaboration and problem-solving, Rosie enjoys working across teams to develop flexible, innovative solutions that meet client needs while supporting positive outcomes for patients and study stakeholders.
Compliance & Quality

With more than 15 years of experience as a qualified Data Protection Officer, Carl brings extensive expertise in compliance, privacy, information security, and quality management. His diverse professional background spans quality management, financial control, project management, and product management, providing him with a broad understanding of business operations and regulatory requirements.
Prior to joining mdgroup, Carl spent more than 22 years with Bosch, holding a variety of leadership positions across the organization. His final role was as a Board member with responsibility for Data Protection and Information Security across the UK and Ireland, overseeing 42 locations and leading a team of local officers and analysts. He also provided consultancy services to small businesses through his own company before joining mdgroup. Carl holds a BSc in Environmental Business Management and is certified in both CIPP/E and CIPM.
At mdgroup, Carl leads the Compliance function, providing guidance, oversight, and support across quality management, information security, computer systems validation, and privacy. Working closely with operational teams, sponsors, and CROs, he helps ensure services are delivered in a secure, compliant, and controlled manner. Passionate about enabling progress while maintaining the highest standards, Carl is committed to protecting patients, supporting clients, and helping the business deliver exceptional service with confidence.

Dan brings more than 20 years of experience spanning information technology, software quality assurance, information security, governance, risk management, and compliance. Over the past decade, he has specialized in supporting regulated healthcare and life sciences environments, with expertise across information security, cyber security, computer systems validation (CSV), GxP compliance, business continuity, and risk management.
Holding a BSc in Computer Science from University College Cork and certified as an ISO/IEC 27001 Lead Implementer, Dan combines technical knowledge with a strong understanding of regulatory requirements. His career has included roles in IT support, software quality assurance, automated testing, and compliance leadership, as well as supporting rapidly growing international organizations through periods of expansion and transformation.
At mdgroup, Dan leads and supports information security, information security management system (ISMS), business continuity, and computer systems validation activities. Working closely with teams across the organization, he helps ensure systems, processes, and controls remain secure, compliant, and appropriately validated, providing sponsors, CROs, sites, and patients with confidence that services are delivered to the highest standards. He is passionate about strengthening processes, supporting colleagues, and enabling technology-driven solutions that help make clinical research more accessible and patient-focused.

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Technology & Innovation

Rick Hawkins brings more than 30 years of experience in software engineering, systems architecture, and technology leadership. Throughout his career, he has worked across start-ups, global corporations, public sector organizations, and healthcare-focused technology initiatives, helping design and deliver innovative digital solutions at scale.
His experience includes working within the innovation division of British Telecom, where he helped develop early webmail technologies alongside Netscape, years before the emergence of Google and Gmail. He has also contributed to the standardization of local government digital services in the UK, supported the digitization of educational resources used across state schools, and served as a technical architect for the Symbian Foundation, whose operating system powered the majority of mobile devices before the rise of iOS and Android. In the healthcare sector, Rick worked within a digital innovation team supporting AstraZeneca, where he designed a conference mesh networking solution that was later submitted for patent.
As Technical Lead at mdgroup, Rick leads the technology team and helps shape the organization’s digital strategy and technology roadmap. His expertise spans systems analysis, solutions architecture, software engineering best practices, and team leadership, ensuring that mdgroup’s technology platforms continue to evolve in support of patients, sites, sponsors, and CROs worldwide.
Rick believes technology plays a critical role in the future of patient services, helping make clinical trial participation more accessible, connected, and efficient. He is passionate about building high-performing teams and creating innovative solutions that improve the experience of everyone involved in the clinical research journey.

Anthony Reeves brings more than 25 years of experience designing, implementing, and supporting technology solutions that enable complex operational services. Throughout his career, he has worked within technology teams embedded in service-focused organizations, helping deliver innovative systems that improve efficiency, visibility, and user experience.
Prior to joining mdgroup, Anthony spent over two decades supporting international conferences and events, where he played a key role in the development and adoption of technologies for hotel accommodation management, event registration, ticketing, badging, financial processing, and delegate engagement. During this time, he worked closely with operational teams across some of the world’s leading conference destinations, helping deliver seamless experiences through technology and process innovation.
As Product Architect at mdgroup, Anthony is responsible for the delivery, support, and reporting of technology used by patients, sites, sponsors, CROs, and internal teams. His expertise includes business analysis, operational technology adoption, database management, reporting systems, and the development of compliant technology solutions that support clinical trial operations.
Anthony is passionate about using technology to simplify complex processes and improve access to services. He believes that combining robust technology with human-centered support helps create better experiences for patients while enabling sponsors, CROs, and sites to operate more efficiently and effectively.

Joshua Halpin is a full-stack software engineer with more than 10 years of experience developing web-based applications and technology solutions. Before joining mdgroup, he worked in the healthcare technology sector, developing software that supported domiciliary care services and improved the delivery of patient care. He holds a Bachelor’s degree in Mathematics, providing a strong analytical foundation for software development and complex problem-solving.
At mdgroup, Joshua plays a key role in the development and ongoing enhancement of Primarius, the company’s proprietary technology platform. Working across the full software development lifecycle, he helps design, build, and maintain solutions that support patients, sites, sponsors, and internal teams while ensuring the platform remains reliable, secure, and scalable.
Joshua specializes in application development and translating complex business challenges into practical, user-focused technology solutions. His work helps improve the patient experience through Primarius‘ mobile applications while strengthening operational efficiency, compliance, and reporting across mdgroup’s global services. Passionate about continuous improvement, he enjoys collaborating with colleagues to develop technology that makes a meaningful difference to the delivery of clinical trials.

With five years of experience in software engineering, Kawthar specializes in front-end development for web and mobile applications. Her multidisciplinary academic background combines computer science, telecommunications, and engineering, providing a strong technical foundation for building scalable, user-focused digital solutions.
Kawthar holds a Bachelor of Science in Computer Science, a Bachelor of Engineering in Telecommunications and Computer Engineering, and a Master’s Degree in Telecommunications and Computer Engineering. Her expertise includes React, React Native, and TypeScript, with a focus on developing intuitive, reliable, and high-performing applications.
Over the past five years at mdgroup, Kawthar has played a key role in developing and maintaining the company’s technology platforms, including the Admin Portal, Site Portal, Client Portal, and patient mobile application. Working closely with cross-functional teams, she helps deliver innovative digital solutions that support patients, sites, sponsors, and CROs by enhancing user experience, improving accessibility, and ensuring reliable platform performance across the clinical trial journey.

Lukman is a Quality Assurance Tester with experience spanning software development, software testing, and embedded systems engineering. Beginning his career in embedded technology, he later transitioned into software development before discovering a passion for quality assurance and testing across desktop and web-based applications.
At mdgroup, Lukman is responsible for testing and validating technology solutions that support patients, sites, sponsors, and CROs. Using analytical thinking, risk-based testing methodologies, and a systems-focused approach, he helps ensure applications perform reliably and deliver a seamless user experience.
Lukman enjoys the collaborative culture at mdgroup and takes pride in helping deliver technology that supports patient-focused clinical trial services. His career journey reflects a willingness to embrace new challenges and continuously develop new skills in pursuit of the right fit.
Distribution & Logistics

With more than 12 years of experience in logistics and warehouse operations, Damien brings extensive expertise in inventory management, operational efficiency, and supply chain coordination. Throughout his career, he has progressed through a variety of operational roles, developing a strong understanding of warehouse management, quality processes, and customer-focused service delivery.
Prior to joining mdgroup, Damien built his career within the network hardware industry, advancing from hands-on warehouse roles to operational leadership positions including Inventory Team Lead, Assistant Manager, and Operations Manager. He holds a Diploma in Learning & Development and has extensive experience supporting ISO 9001, ISO 14001, and ISO 27001 quality and compliance standards.
At mdgroup, Damien oversees warehouse operations, ensuring critical equipment, patient welcome packs, and study materials are available and delivered where they are needed, when they are needed. Working closely with project teams and operational stakeholders, he helps ensure patients, sites, sponsors, and CROs have the resources required to support successful clinical trial delivery. Passionate about problem-solving and continuous improvement, Damien is committed to maintaining efficient, reliable logistics processes that contribute to a seamless clinical trial experience.

With more than 30 years of experience across logistics, warehousing, retail, hospitality, and customer service, Ozzy brings a broad operational background and a strong focus on organization, process improvement, and efficiency. Throughout his career, he has progressed through a variety of roles, gaining valuable experience in inventory management, quality control, team leadership, and operational support.
Prior to joining mdgroup, Ozzy worked across multiple industries, including logistics and warehouse operations, where he advanced from quality control positions to Inventory Team Lead and Inventory Manager roles. His diverse career journey has given him a practical, adaptable approach to problem-solving and a strong understanding of the importance of reliable operational processes.
At mdgroup, Ozzy supports the delivery of patient packs, mobile health shipments, and essential study materials, helping ensure patients, sites, and healthcare professionals receive the resources they need on time. By maintaining accurate processes and supporting efficient logistics operations, he plays an important role in helping clinical trial services run smoothly. Passionate about working for an organization that genuinely puts patients first, Ozzy takes pride in contributing to positive experiences for patients and the teams supporting them throughout their clinical trial journey.

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Marketing & Creative

Alex brings over a decade of experience in marketing, brand development, and digital strategy across healthcare, professional services, finance, and e-commerce. As Head of Marketing at mdgroup, he leads the global marketing team and is responsible for shaping the company’s marketing strategy, brand positioning, digital presence, and market growth. He oversees brand, digital, content, communications, events, sales enablement, and demand generation initiatives that support commercial growth and strengthen mdgroup’s position as a trusted global partner in patient health services. He holds a Bachelor’s degree in Business and Marketing.
Since joining mdgroup, Alex has led the evolution of the company’s global marketing function, delivering major brand initiatives, website redevelopment projects, digital transformation programs, and integrated marketing strategies that have significantly increased brand visibility, digital engagement, and lead generation. Working closely with senior leadership and cross-functional teams, he helps shape how mdgroup communicates its mission and value to sponsors, CROs, research sites, healthcare professionals, and patients worldwide. He also leads thought leadership initiatives that position mdgroup as a trusted voice in patient-centered clinical trial services.
Alex is passionate about translating complex clinical trial challenges into clear, compelling narratives that resonate with sponsors, CROs, research sites, and healthcare professionals. Combining strategic leadership with creativity and data-driven decision-making, he works across the business to align marketing with commercial objectives and support long-term growth. Having collaborated closely with operational, commercial, compliance, and executive teams, he has seen firsthand how mdgroup’s patient-first philosophy influences every aspect of service delivery, helping remove barriers to participation and improve the clinical trial experience. Through his work, he supports mdgroup’s mission to make clinical research more accessible, engaging, and human-focused for all stakeholders.

With more than six years of marketing experience across healthcare, education, nonprofit, hospitality, and tourism sectors, Susanna brings extensive expertise in digital marketing, content strategy, brand development, and audience engagement. Her background spans social media, website management, SEO, email marketing, PR, events, and analytics, providing a well-rounded approach to creating impactful communications.
Prior to joining mdgroup, Susanna worked in the education sector, helping build and lead the marketing function for the mdeducational foundation. Originally from Finland, her career has taken her across Europe and the United States, giving her experience working with diverse audiences, industries, and cultures. She holds a Bachelor of Applied Science in Tourism and Hospitality Business Management and brings a strong passion for human-centered storytelling and strategic communications.
Over the past three years at mdgroup, Susanna has played a key role in strengthening the organization’s digital presence through content creation, social media strategy, website optimization, and integrated marketing campaigns. Working closely with teams across the business, she helps translate complex clinical trial services into clear, engaging content that highlights the impact of patient-centered support. Passionate about making important work visible, Susanna is committed to sharing the stories, innovations, and experiences that help make clinical research more accessible, compassionate, and human-focused.

With more than 20 years of experience in graphic design and creative communications, Jan brings extensive expertise across both digital and print media. Her career has spanned in-house creative teams and design agencies, supporting organizations across healthcare, education, information technology, and consumer sectors in both B2B and B2C markets.
Having supported mdgroup as both a freelance designer and permanent team member for more than a decade, Jan has developed a deep understanding of the organization’s brand, values, and services. Her expertise spans creative strategy, brand development, print design, digital communications, web design, presentations, exhibition graphics, and marketing collateral.
As Design Manager and brand guardian, Jan is responsible for ensuring a consistent and engaging visual identity across all mdgroup communications. Working closely with teams throughout the business, she helps bring complex services and ideas to life through clear, impactful design that supports sponsors, CROs, sites, and patients. Passionate about creativity and problem-solving, Jan plays a key role in helping communicate mdgroup’s commitment to improving the clinical trial experience for patients around the world.
Legal and Corporate Affairs

With more than 20 years of experience as a qualified solicitor, Rajinder brings extensive expertise in commercial law, corporate affairs, contract management, and strategic business partnership. Her career spans both private practice and senior in-house legal roles, providing her with a broad range of experience supporting complex organizations across multiple industries and jurisdictions.
Rajinder spent 10 years in private practice managing high-volume and complex legal matters before transitioning to in-house legal leadership roles with UK and international corporations. Throughout her career, she has led legal teams, advised senior stakeholders, negotiated complex commercial agreements, and supported major business initiatives, including multi-billion-pound transactions across sectors such as infrastructure, energy, and travel. She holds an LLB (Hons) and is known for delivering practical, commercially focused legal guidance in fast-paced and evolving business environments.
At mdgroup, Rajinder leads the Legal and Corporate Affairs function, providing strategic legal support across the organization and acting as a trusted partner to teams throughout the business. Her expertise spans contract negotiation, risk management, corporate governance, and commercial advisory services, helping ensure the organization can operate effectively while maintaining the highest standards of compliance and integrity. Passionate about supporting a patient-focused organization, Rajinder plays a key role in enabling mdgroup to deliver services that improve the clinical trial experience for patients worldwide.

With more than 10 years of professional experience, including over six years specializing in contract management, Jennifer brings extensive expertise in contract review, risk assessment, compliance, and process optimization. Her background spans supporting clinical and commercial operations through effective contract lifecycle management, helping organizations navigate complex agreements while maintaining efficiency and compliance.
Jennifer specializes in drafting and reviewing contracts, managing contract workflows, maintaining audit-ready documentation, and supporting cross-functional collaboration across business, operational, and finance teams. Known for her strong attention to detail and practical approach to problem-solving, she helps ensure contractual processes support successful project delivery while minimizing risk and delays.
At mdgroup, Jennifer supports client and supplier contracting activities, working closely with teams across the organization to facilitate efficient agreement execution and maintain compliant contract processes. Passionate about enabling clinical research through strong operational foundations, she understands the important role timely and effective contracting plays in advancing clinical studies. Having supported her own child through participation in a clinical trial, Jennifer brings a personal understanding of the patient and caregiver experience, reinforcing her commitment to supporting research that can make a meaningful difference in the lives of patients and families.
People & Culture

With 18 years of experience across recruiting, human resources, and people operations, Catherine brings extensive expertise in talent management, employee relations, organizational development, and HR leadership. Her career spans both recruitment and strategic HR roles, providing her with a comprehensive understanding of how to build, support, and develop high-performing teams.
After spending eight years in recruiting, Catherine transitioned into HR leadership, where she has spent the past decade supporting organizations through growth, change, and operational development. She brings expertise across employee relations, compliance, performance management, benefits, policy development, and global people operations. Catherine holds a Bachelor’s degree from North Carolina State University and has maintained her Senior Professional in Human Resources (SPHR) certification since 2019, reflecting her commitment to professional excellence and strategic HR leadership.
Approaching five years with mdgroup, Catherine leads the organization’s People Operations function, supporting employees throughout the entire employee lifecycle. Working closely with managers and teams across the business, she helps create an environment where employees feel supported, engaged, and empowered to do their best work. Passionate about people-centered leadership, Catherine is committed to fostering a culture that enables teams to deliver exceptional service while supporting mdgroup’s mission of improving the clinical trial experience for patients around the world.

Coming Soon

Suzanne brings over eight years of experience in business operations, executive support, and office management across healthcare, consulting, finance, and public sector organizations. Having previously held a number of roles at mdgroup, including Executive Assistant, Office Manager, and HR Administrator, she developed extensive experience supporting executive leadership, business operations, and people processes before broadening her experience with executive support roles in the private capital and management consulting sectors.
As Business Operations Coordinator, Suzanne provides centralized operational and administrative support across mdgroup, helping ensure the business runs efficiently behind the scenes. Her responsibilities include coordinating activities across the North Carolina headquarters and distribution center, overseeing facilities and vendor management, supporting IT asset coordination, and working closely with teams across People & Culture, Finance, Commercial, Operations, and Clinical Staffing. Through this cross-functional role, she helps strengthen the processes and infrastructure that enable exceptional service delivery.
Suzanne is passionate about improving operational efficiency, streamlining processes, and building strong relationships across the business. She enjoys solving problems, coordinating complex activities, and finding practical ways to help teams work more effectively. She believes mdgroup’s collaborative culture and shared commitment to improving patient experiences make it a truly unique place to work, and values knowing that the work she does behind the scenes helps colleagues deliver outstanding support to patients, research sites, sponsors, and CROs every day.

Madeleine King is currently pursuing a Bachelor of Science in Business Management at the East Carolina University College of Business. As Clinical Operations Intern at mdgroup, she is gaining hands-on experience across People & Culture and Healthcare Professional (HCP) onboarding, developing a broad understanding of the operational functions that support global clinical trials.
During her internship, Madeleine supports onboarding coordination, operational projects, and process improvement initiatives, working alongside multiple teams across the business. Through these projects, she is helping strengthen the internal processes that enable colleagues to deliver exceptional support to patients, sites, sponsors, and CROs.
Madeleine enjoys the opportunity to learn from experienced colleagues and contribute to meaningful projects that have a real impact. She values mdgroup’s collaborative and supportive culture, where even as an intern she has been encouraged to contribute, develop new skills, and gain valuable insight into the clinical research industry.






