Delayed, unclear, or inconsistent payments create unnecessary friction for patients and sites, directly impacting engagement, retention, and study performance. When participants are left out of pocket or uncertain about reimbursement, trust erodes and drop-out risk increases.
mdgroup simplifies and manages patient payments end-to-end, ensuring fast, transparent reimbursements and compliant stipend handling across global studies. By reducing the financial burden of participation, we help patients stay focused on their journey, while supporting higher retention rates and smoother trial delivery.
For sponsors and sites, this means fewer administrative burdens, improved compliance, and greater confidence that payments are handled accurately, consistently, and on time, protecting both the patient experience and overall study success.
“I am so happy with the attention and support you provide. You respond quickly and the payments are always on time. Thank you so much for everything.”
Trial Patient
“I have been very appreciative of the help and timely compensation for my expenses. My experiences with the team in conversations have all been positive. Thank you”
Trial Patient
“It is a pleasure to work with all the mdgroup agents on the study. The answers are quick and specific, and the patients are satisfied with the quick refund.”
Study Coordinator
PATIENT EXPENSES
Both patients and sites can submit their expense claims to us directly via email or by using our Primarius Patient app.
Our team reviews each claim and accompanying receipts against the agreed site visit dates and expense policy criteria to ensure all items and amounts are within the approved guidelines.
If there are any questions about a claim, we’ll contact the patient directly on your behalf. Any out-of-policy claims will be reviewed and discussed with you before approval or rejection.
For patient stipends, we verify that all payment requirements have been met, either by liaising directly with sites or reviewing provided reports. In the U.S., we can also handle 1099 reporting when required.
PATIENT REIMBURSEMENT
To make the reimbursement process as smooth as possible for patients, they can choose their preferred reimbursement method, either via prepaid card, check, or direct bank transfer.
Once approved, payments are typically issued within two business days for prepaid cards, and up to two weeks for other reimbursement methods due to administrative and processing timelines.
We provide you with real-time dashboards showing patient payment status, and patients can contact us directly at any time to check on the status of their payment request.
Talk to our team about how streamlined patient payments, stipends, and reimbursements can improve engagement, strengthen retention, and reduce administrative burden across your study.
Discuss your patient payment strategy
