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navigator Services

Personalized

Patient Coordination

One point of contact. Every step of the journey.

Patient Coordination is the human connection across mdgroup’s patient support services, giving patients and their families a consistent point of contact throughout their clinical trial journey.

From travel and accommodation to payments, reimbursements and in-home clinical visits, our dedicated patient navigators connect each element of support around the individual patient — keeping them informed and supported at every step.

By combining empathy with operational expertise, we help patients navigate participation with confidence while easing the coordination burden for sites and sponsors.

24/7 multilingual telephone and email support.

Emergency travel assistance available at weekends.

Toll-free numbers available globally.

Translation services to support diverse patient populations.

In-house travel consultants and clinical trial coordination team.

Experienced staff with clinical trial backgrounds.

Dedicated, globally distributed team for follow-the-sun coverage.

Trusted by Sponsors and CROs to:

  • Reduce site and coordinator burden through centralized patient support.
  • Improve patient engagement and retention with 24/7 concierge service.
  • Minimize missed visits through real-time coordination and communication.
  • Ensure a consistent, compassionate experience across all global sites.
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Our experienced in-house travel consultants and clinical trial coordinators will only ever be a phone call away

Our patient navigators provide a consistent, reliable point of contact throughout the trial journey, helping patients and their families understand what comes next and access the support they need.

Available 24/7 by phone, our global team responds to questions, coordinates support across mdgroup services, and helps resolve issues before they become barriers to participation. By building trusted relationships with patients and caregivers, our navigators help create a more connected and supported trial experience from enrollment through study completion.

“The navigator is outstanding. They respond to my submission almost immediately upon receipt. This is so much better than any other organization that I have dealt with. Please keep up with the fantastic work.”

Trial Participant

“The navigator team is absolutely wonderful. They genuinely value families as people. Even more, they understand the complexities of the journey and does their best to make travel comfortable, as convenient as possible, and dignified for our son with his disabilities. The team is a joy to partner with on our journey.”

Mother of Trial Participant

“The navigators I’ve worked with have been EXCEPTIONAL! Even with the few curve balls I’ve thrown them over the past several years they’ve accommodated me graciously.”

Trial Participant

Taking a patient-first approach is key to building a strong retention strategy and keeping your study on track. Our global team of experts is available 24 hours a day throughout the entire clinical journey, supporting sponsors and CROs in making a difference in the lives of thousands of patients worldwide.

Talk to us about patient coordination