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navigator Services

Personalized

Patient Coordination

Guiding patients every step of the way.

Supporting patients through a clinical trial isn’t just about logistics — it’s about trust, empathy, and human connection. Our experienced patient navigators work alongside our travel, logistics, payment, and decentralized clinical services to ensure every part of the patient journey is connected, responsive, and seamless.

From coordinating travel, accommodations, reimbursements, and in-home visits to answering questions and providing emotional support, our team delivers personalized, round-the-clock guidance that helps patients stay informed, supported, and engaged throughout the study.

By combining empathy with operational expertise, we support decentralized and site-based trial delivery alike, helping patients navigate participation with confidence while easing the coordination burden for sites and sponsors.

24/7 multilingual telephone and email support.

Emergency travel assistance available at weekends.

Toll-free numbers available globally.

Translation services to support diverse patient populations.

In-house travel consultants and clinical trial coordination team.

Experienced staff with clinical trial backgrounds.

Dedicated, globally distributed team for follow-the-sun coverage.

Trusted by Sponsors and CROs to:

  • Reduce site and coordinator burden through centralized patient support.
  • Improve patient engagement and retention with 24/7 concierge service.
  • Minimize missed visits through real-time coordination and communication.
  • Ensure a consistent, compassionate experience across all global sites.
A light skinned man with dark hair and stubble, wearing glasses and a headset, sat at a desk and in conversation
Our experienced in-house travel consultants and clinical trial coordinators will only ever be a phone call away

We make it as easy as possible for trial participants to start and complete their clinical trials, significantly reducing patient drop-out rates. With our expert navigators, patients are supported by our dedicated team at every step of their journey.

Our experienced in-house travel consultants and navigators are just a phone call away, any time, day or night, Monday through Friday. For urgent issues over the weekend, our emergency travel response team is ready to step in, ensuring patients are never without support when they need it most.

“The navigator is outstanding. They respond to my submission almost immediately upon receipt. This is so much better than any other organization that I have dealt with. Please keep up with the fantastic work.”

Trial Participant

“The navigator team is absolutely wonderful. They genuinely value families as people. Even more, they understand the complexities of the journey and does their best to make travel comfortable, as convenient as possible, and dignified for our son with his disabilities. The team is a joy to partner with on our journey.”

Mother of Trial Participant

“The navigators I’ve worked with have been EXCEPTIONAL! Even with the few curve balls I’ve thrown them over the past several years they’ve accommodated me graciously.”

Trial Participant

Taking a patient-first approach is key to building a strong retention strategy and keeping your study on track. Our global team of experts is available 24 hours a day throughout the entire clinical journey, supporting sponsors and CROs in making a difference in the lives of thousands of patients worldwide.

Talk to us about patient coordination