Our core patientprimary services consist of three categories: ondemand, mobilehealth and navigator, all unique in one partner. This suite of services ensures patients are supported and have a single point of contact at every stage of the clinical journey.
A better experience for patients leads to fewer missed visits and a reduced dropout rate. Resulting in significant cost savings, faster trial execution, higher quality and complete study data.
Getting patients to and from site visits safely while providing the absolute best standards in patient care.
Removing the logistical barriers for engagement and retention by facilitating trial visits in patient’s own homes.
Our navigator service makes it even easier for patients to access the support they need, when they need it.
The staff at mdgroup demonstrate professionalism and expertise throughout the whole process. You are prompt in responding to all enquires. The thorough understanding of the medical travel industry and attention to detail instils confidence in the patients and staff. I would wholeheartedly recommend mdgroup to any company seeking reliable and professional assistance for medical travel and payment needs, the exceptional attention to detail and dedication to customer satisfaction sets you apart from others. I am grateful for the support in facilitating successful medical journeys for our patients travelling abroad and I’m very much looking forward to working with you all in the near future.
By far the easiest research patient travel & reimbursement service that I have used to date. The team interacts directly with the patients rather than everything going through me and then the portal. I appreciate the ability to handle most things through email rather than adding another required portal to the many that we have for each study. Travel is booked quickly, and everything is handled for the patient with minimal stress. Patients are reimbursed for expenses and patient stipends quickly with multiple reimbursement options, including a prepaid card or direct deposit. The staff are always responsive and friendly.
Working with mdgroup has been pivotal in our success as a site. Having the ability to arrange travel for patients who can’t drive or live far away has allowed us to recruit patients who would not be able or willing to participate in this trial. We have used their services from the very beginning of this trial, and we could not be more pleased. They are very easy to work with, always and promptly return our calls or emails even after ours and or the weekends. Their drivers go above and beyond for our patients. Their services do extend in other areas such as booking lodging for the subjects and made this tedious process as simple as possible for us. My only problem is that I have been somewhat spoiled now and I am hoping for other sponsors to provide similar services.
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