Skip to main content
A light skinned lady with light brown hair and white lab coat looking into a microsope

Sponsors & CROs

Menu

Patient support that strengthens study delivery.

Clinical trials are complex enough without preventable barriers to participation.

mdgroup works as an extension of sponsor and CRO study teams, delivering practical, patient-centered support that helps patients access, navigate and remain engaged in clinical trials.

From global travel and reimbursement to in-home visits, patient coordination and clinical logistics, we remove the operational barriers that can contribute to missed visits, patient burden and dropout.

The result: higher retention, reliable data and faster trials.

80% of delays in clinical trial timelines are due to patient recruitment and retention. *source

Up to 40% of patients enrolled at the beginning of the study drop out later on. *source

38% of patients who dropped out of a study early said site visits were stressful. *source

“Always professional and easy to work with. Very accommodating, even with late requests. Really appreciated by the site and the patients.”

Clinical Operations Manager

“I really appreciated working with mdgroup for 2 clinical trials as sponsor, the teams are all reactive, and the feedback from the patients are good.”

Global Study Manager

Supporting patients from recruitment through to study completion.

Recruitment

RECRUITMENT

Reaching the Right Patients, Faster.

Finding the right participants for a study can be one of the biggest challenges for CROs and sponsors. We help accelerate recruitment by:

  • Providing logistical and travel support to make participation accessible to a broader patient pool.
  • Offering decentralized and hybrid trial solutions that eliminate geographical barriers.
  • Partnering with patient advocacy groups and leveraging community outreach to enhance diversity and inclusion.
Engagement

ENGAGEMENT

Keeping Patients Informed and Involved.

A well-informed and engaged patient is more likely to remain committed to a trial. Our solutions ensure:

  • Personalized patient communication with dedicated navigators guiding them through every step.
  • Multilingual support and culturally sensitive materials to improve understanding and accessibility.
  • Regular check-ins and feedback loops to maintain engagement and provide continuous support.
Retention

RETENTION

Reducing Dropout Rates with Unparalleled Support.

Patient retention is critical for trial success, and our services are designed to remove barriers to participation, including:

  • Compliant travel, accommodation, relocation, and expense reimbursement to ease patient burdens.
  • In-home procedures that bring clinical trial visits directly to the patient’s home to improve convenience and compliance.
  • A concierge-level experience through our specialist navigators, with 24/7 multilingual support and guidance for patients throughout the trial.
Outcomes

OUTCOMES

Driving Higher Quality Data and Study Success.

By ensuring patients stay engaged and complete their trials, we help CROs and sponsors achieve:

  • More reliable and higher-quality data, leading to faster regulatory approvals.
  • Improved study efficiency, reducing costly delays and protocol deviations.
  • Greater patient satisfaction, fostering trust and participation in future research.

One partner across the patient journey.

Every service we deliver is designed to remove barriers, reduce patient and site burden, and improve the patient experience, helping sponsors and CROs support more efficient and patient-centered study delivery.

Male patient in wheelchair getting into a specialized taxi

Patient Travel, Accommodation & Relocation

Remove participation barriers and reduce dropouts with end-to-end travel coordination and real-time patient support.

Female nurse with light skin and brown hair in blue scrubs assisting an elderly woman with grey hair, both smiling at each other

Decentralized Clinical Services

Extend your trial’s reach with compliant, home-based visits that reduce site burden and improve protocol adherence.

Smiling young lady with dark skin and short black hair using a headset at a desk

Patient Payment, Stipends & Reimbursements

Accelerate reimbursements and reduce administrative workload with efficient payment systems.

Our Commitment to Quality and Compliance

Patient support must be delivered with the same attention to quality, security and compliance as every other aspect of your study.

We adhere to:

  • GCP standards
  • 21 CFR Part 11 compliant systems
  • GDPR and global privacy regulations
  • HIPAA
  • Country-specific requirements (e.g., MR001 in France)
  • ISO27001 and SOC2 data security requirements
Research Sites - Our Commitment to Quality and Compliance

All personal data is handled securely. Our systems are validated, access-controlled and designed to protect patient privacy at every step.

Let's make your next study easier for patients to complete.

Whether you're planning a global study, expanding access beyond site geography or looking to reduce patient and site burden, we'll build a support model around the needs of your protocol and patient population.

Get In Touch