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Patient Travel,

Accommodation

& Relocation

Bringing the patient to the trial.

Our patient travel, accommodation & relocation services ensure clinical trial participants can access study sites safely, comfortably, and without unnecessary stress. From compliant travel arrangements and accommodation to full relocations, our experienced team manages all logistics with precision and care.

Every journey is tailored to the individual, factoring in medical needs, accessibility, and personal preferences. Patients and caregivers receive dedicated, multilingual support throughout from our team of navigators, along with streamlined expense management and fast, transparent reimbursements.

By removing logistical barriers and reducing patient burden, we help sponsors and sites boost retention and ensure every participant feels valued and supported at every step.

1

Concierge Support

2

Compliant Travel

3

Accommodation & Logistics

4

Expenses & Reimbursements

Ondemand Services

The mdgroup commitment to excellence means having the right people and expertise, underpinned by next-generation technology, to ensure your patients and their caregivers can navigate the clinical journey seamlessly, in a way that works for them.

By focusing on the small details that make the biggest impact, we’ll work with you to significantly reduce patient drop-out rates and deliver remarkable experiences at every stage of your study.

40% of randomised patients drop out of a clinical trial before the completion date. *source

85% of clinical trials fail to retain enough patients to continue their research. *source

“The team were again quick and efficient in actioning my travel and accommodation requests for my next 2 trial visits. They kept me up to date with progress status. Thanks again for making it very easy to participate in this trial since I live 600 km from the site.“

Trial Participant

“There was great communication and follow-up regarding logistics around study visit date and hotel dates. The family greatly appreciates the ease of your services.”

Clinical Trial Manager

“I spoke with the research subject in clinic today and she informed me she is very satisfied with the service and drivers who have helped her reach us for her study visits. On my end, I really appreciate how easy you make it to liaise between myself, the sponsor, and the patient in arranging everything. Thank you!”

Site Study Coordinator

Taking a patient-first approach is crucial to developing a robust retention strategy and ensuring your study remains on track. Our global team of experts is available 24 hours a day throughout the entire clinical journey, supporting sponsors and CROs in making a difference in the lives of thousands of patients worldwide.

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