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Research Sites

Research Sites

Working With mdgroup: What Research Sites Can Expect

At mdgroup, we’re here to make your job easier.

Our goal is simple: to support your team and ensure every participant has a smooth, safe, and positive clinical trial experience.

Whether we’re coordinating patient travel, providing reimbursements, or delivering high-quality in-home clinical visits, we work as an extension of your site, reliable, responsive, and committed to excellence.

Research Sites - Who We Are

Who We Are

mdgroup delivers digitally enabled, patient-first services to support clinical trials around the world.

We specialize in reducing site burden and removing barriers to participation so that studies can run efficiently, compliantly, and with outstanding patient satisfaction.

Our global teams work closely with research sites from first referral to final visit, keeping communication clear, processes simple, and participants fully supported.and committed to excellence.

How We Support Research Sites

Seamless Collaboration
We work alongside your coordinators, investigators, and administrative teams to ensure every referral, visit, and patient request is handled efficiently.

You can expect:

  • Clear, timely communication
  • Dedicated contacts for decentralized visits, travel, payments, and logistics
  • Rapid response times and 24/7 support for travel needs
  • Transparent processes and comprehensive training
Research Sites - How We Support Research Sites

Extending Recruitment Beyond Geographic Limits

We help you reach participants outside your usual recruitment radius by managing patient travel, relocation, and in-home visits. This removes geographic barriers, expands access to eligible patients for your study, and supports recruitment without adding operational burden to your site.

Reducing Site Burden

Our services are designed to free your team to focus on clinical care:

Research Sites - Decentralized Clinical Services
Decentralized Clinical Services

  • Qualified, protocol-trained HCPs performing approved study procedures in the participant’s home or other locations.
  • Flexible scheduling and broad geographic reach
  • Centralized coordination of visit logistics, courier bookings, and documentation
  • Rapid return of source data through secure platforms
  • Rapid response times and 24/7 support for travel needs
Research Sites - Patient Travel, Accommodation & Relocation
Patient Travel, Accommodation & Relocation

  • End-to-end travel and accommodation management
  • No upfront costs for patients or sites
  • 24/7 travel support for last-minute changes
  • Special requirements and accessibility needs always accommodated
Research Sites - Patient Payments, Stipends & Reimbursements
Patient Payments, Stipends & Reimbursements

  • Simple, secure digital reimbursement solutions
  • Fast turnaround times
  • Clear documentation and compliant audit trails
  • Support for participants with questions or accessibility needs

Our Commitment to Quality and Compliance

Research sites trust us because we never compromise on safety, data integrity, or regulatory compliance.

We adhere to:

  • GCP standards
  • 21 CFR Part 11 compliant systems
  • GDPR and global privacy regulations
  • HIPAA
  • Country-specific requirements (e.g., MR001 in France)
  • ISO27001 and SOC2 data security requirements
Research Sites - Our Commitment to Quality and Compliance

All personal data is handled securely. Our systems are validated, access-controlled, and designed to protect participant privacy at every step.

What You Can Expect When Working With Us

Research Sites - Smooth Onboarding
Smooth Onboarding

  • Comprehensive site training
  • A dedicated welcome pack with everything you need
  • Clear process guides and referral instructions
Research Sites - Easy Participant Referrals
Easy Participant Referrals

  • Straightforward forms
  • Support with any questions
  • Proactive communication once a referral is received
Research Sites - Consistent, High-Quality Service Delivery
Consistent, High-Quality Service Delivery

  • Thorough HCP credentialing and training
  • Reliable visit scheduling
  • Fast courier coordination and sample handling
  • Detailed and timely source data return

Support You Can Rely On

Our teams understand the realities of running a busy research site. That’s why we prioritise flexibility, responsiveness, and clear communication, so you always know what’s happening, and when.

Together, we can give every participant a seamless, compassionate, and supported clinical trial journey.

Let’s work together to make research more human.

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