We pride ourselves on delivering swift, hassle-free expense claims and reimbursements for your patients. By reducing the financial burden of clinical trial participation, we help patients stay engaged and focused on their journey. Our efficient and transparent process ensures an improved experience for patients while enhancing retention rates and trial success.
PATIENT EXPENSES
Both patients and sites can submit their expense claims to us directly via email or by using our primarius patient app. Our teams will check the claim and receipts against agreed site visit dates and expense claim criteria, ensuring the items and amount claimed are within the policy.
If there are any queries about an expense claim, we will contact the patient directly on your behalf. Any out-of-policy claims will be reviewed and discussed with you before we approve or reject them.
For patient stipends, we verify that requirements for payment have been met, either by liaising directly with sites or reviewing reports provided. In the US, where necessary, we can handle 1099 reporting.
PATIENT REIMBURSEMENT
To make the reimbursement process as smooth as possible for patients, they can select their preferred method of reimbursement with us – either via a pre-paid card, cheque or directly into their bank account.
Once approved, payments are typically made to patients within two days for pre-paid cards, and up to two weeks for other reimbursement methods, due to administration and processing times.
We provide you with dashboards of patient payment status, and patients can query the status of their payment request by contacting us directly at any time.
