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ondemand

Bringing the patient to the trial.

Our ondemand service ensures patients can participate in clinical trials with ease and comfort. This includes personalised concierge support, compliant travel arrangements, accommodation, relocation and logistics, as well as hassle-free expense management and reimbursements.

With a focus on reducing patient burden, we ensure every detail is taken care of, allowing patients to focus on their journey without added stress. From arranging travel tailored to medical needs to providing real-time support, ondemand simplifies the clinical trial process for patients and caregivers alike.

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Concierge Support

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Compliant Travel

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Accommodation & Logistics

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Expenses & Reimbursements

Ondemand Services

By paying attention to the little details that make the biggest difference, we’ll work with you to drastically reduce patient drop-out rates and facilitate remarkable experiences at every stage of your clinical trial.

The mdgroup commitment to excellence means the right people and expertise, underpinned by next generation technology to ensure your patients and their caregivers can navigate the clinical journey seamlessly, in a way that works for them.

On average, up to 40% of randomised patients drop out of a clinical trial before the completion date.

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of clinical trials fail to retain enough patients to continue their research.

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Taking a patient-first approach is key to creating a powerful recruitment and retention strategy. Our global team of experts are on-hand 24 hours a day throughout the entire clinical journey, supporting sponsors and CROs to make a difference to the lives of thousands of patients worldwide.

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