Patients

Patients and Patient Advocacy Groups

Patients are at the heart of everything we do. For over 20 years, we’ve been dedicated to improving the lives of patients and caregivers participating in clinical trials. Our mission goes beyond facilitating participation—we provide compassionate, personalised care tailored to each patient’s unique needs.

Success isn’t just about increasing recruitment or improving clinical trial outcomes. It’s about exceeding expectations and ensuring every patient and caregiver feels valued, respected, and fully supported throughout their clinical journey.

What patients say about working with us

“The day my son was diagnosed with a terminal disease I made a promise to give him the best life possible. mdgroup have continued to help me keep my promise to him by ensuring his travel experiences are as pleasant and comfortable as can be.”

“I often experience great customer service. However, I rarely receive truly exceptional customer service beyond the expectation of one’s job. In every instance, mdgroup bring tremendous energy, enthusiasm and a can-do attitude.”

How we support patients

Every one of our patient services is underpinned by digital technologies designed to make patients’ lives easier when participating in clinical trials.

Patient mobile app

Our patient mobile app primarius patient is powered by our in-house technology platform primarius and supports our patientprimary services.

This user-friendly app puts choice and control in patients’ hands while keeping them informed and engaged throughout their trial participation.

Through the app, patients can request travel and accommodation, claim reimbursements faster, stay connected to Healthcare Practitioners (HCPs) and access study info and support anytime.

App features for patients include:

Request reimbursements and travel and

view status updates.

View their visit schedule.

Access visit information, HCP

information, and updates.

Interact with their visiting HCP directly.

View study documentation.

Get custom reminders and alerts.

Access support and FAQs 24/7.

Patient support portal

Through our primarius patient support portal, we give patients choice and control over how they interact with us. This delivers a tailored, empowered patient experience, improving engagement and retention rates.

Our patient portal provides:

24/7 support access, in any language, via telephone,

email, web, or chat.

Access to FAQs, information, documents and

support.

Direct line to mdgroup staff to triage, action, and

manage support items.

Scheduling of follow-up activities or visits.

Working with patient advocacy groups

Our work isn’t just about getting patients from point A to point B. It's making sure they're comfortable, happy and engaged through the entire clinical journey.

Collaboration with patient advocates and patient advocacy groups is a vital part of this.

While our sponsors take care of what a patient needs clinically, we support patients with what they need on a day to day basis during their clinical trial participation.

Our work with patient advocates and patient advocacy groups is vital for deepening our understanding, building trust, and improving our services.

When we understand what patients need, directly from the patients, we are better able to deliver remarkable patient experiences.

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