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Sponsors & CROs

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Recruitment. Engagement. Retention. Outcomes.

At mdgroup, we partner with CROs and sponsors from biotech and pharma to transform clinical trials through patient-first solutions. Our expertise lies in ensuring that every participant has a seamless, supported, and positive experience—because a truly patient-centric approach leads to better recruitment, engagement, retention, and ultimately, stronger trial outcomes.

of delays in clinical trial timelines are due to patient recruitment and retention.

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of patients enrolled at the beginning of the study drop out later on.

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of patients who dropped out of a study early said site visits were stressful.

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Pioneers of patient-centricity committed to delivering remarkable.

1. Recruitment – Reaching the Right Patients, Faster.

Finding the right participants for a study can be one of the biggest challenges for CROs and sponsors. We help accelerate recruitment by:

  • Providing logistical and travel support to make participation accessible to a broader patient pool.
  • Offering decentralised and hybrid trial solutions that eliminate geographical barriers.
  • Partnering with patient advocacy groups and leveraging community outreach to enhance diversity and inclusion.

2. Engagement – Keeping Patients Informed and Involved.

A well-informed and engaged patient is more likely to remain committed to a trial. Our solutions ensure:

  • Personalised patient communication with dedicated navigators guiding them through every step.
  • Multilingual support and culturally sensitive materials to improve understanding and accessibility.
  • Regular check-ins and feedback loops to maintain engagement and provide continuous support.

3. Retention – Reducing Dropout Rates with Unparalleled Support.

Patient retention is critical for trial success, and our services are designed to remove barriers to participation, including:

  • mdgroup’s ondemand service, which provides compliant travel, accommodation, and expense reimbursement to ease patient burdens.
  • mobilehealth solutions, bringing clinical trial visits directly to the patient’s home to improve convenience and compliance.
  • A concierge-level experience that prioritises patient comfort and care throughout the trial.

4. Outcomes – Driving Higher Quality Data and Study Success.

By ensuring patients stay engaged and complete their trials, we help CROs and sponsors achieve:

  • More reliable and higher-quality data, leading to faster regulatory approvals.
  • Improved study efficiency, reducing costly delays and protocol deviations.
  • Greater patient satisfaction, fostering trust and participation in future research.

Our client services – underpinned by our in-house technology platform, primarius – include:

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mobilehealth and decentralised trial visits

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Personalised patient and caregiver support

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Patient travel, reimbursement and logistics

Partner with mdgroup for a seamless clinical trial experience.

By working with mdgroup, CROs and sponsors can overcome common trial challenges and create a smoother, more patient-centric experience. Our technology-driven solutions and expert support teams ensure that every trial runs efficiently while keeping patients at the heart of the process.

Discover our whole range of services here.

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