Here at mdgroup our Patient Services team really is the heart and soul of our business. They work tirelessly to support our clients, clinical research sites and most importantly patients throughout the entirety of their clinical trial journey. These series of interviews will be spotlighting our vital team members, and today we speak to Abby Getz.
Abby Getz is a Home Health Coordinator in our Patient Services Team. She is accountable for assisting the Home Health Managers by scheduling home health visits while also making sure they have the right documentation on file from the healthcare professionals.
We spoke to Abby about her professional background and how that led to her interest in clinical research today.
Hi Abby, can you tell us more about your background and experience and how that led you to your role today at mdgroup?
My background is actually in hospitality and events. I started my career managing meetings and events in hotels. This led me to my role at mdgroup where I worked in the Events Department coordinating Investigator Meetings and Advisory Boards. This was my first introduction to the clinical research world. Planning and attending these meetings with Sponsors, CROs, and HCPs really got me interested in the full life cycle of clinical trials.
What initially interested you in pursuing a career in clinical research?
I guess you can say, I didn’t find clinical research, clinical research found me! As the COVID-19 curve started to rise, the meetings curve started to fall and it’s hard to be a meeting planner with no meetings. That’s when I was asked if I’d like to step in and help our patientprimary team with Home Health Services. I quickly realized the role was a great fit for me.
What does ‘putting patients first’ mean to you and how do you put it into action?
Putting patients first is all about doing what is right for them and being their advocate. I try to put myself in their shoes and think about what challenges they face daily. If it was me or my family, what would make things easier?
Can you describe a situation where you or your team has ‘gone the extra mile’ to support a patient?
As I’m so new to this role, I don’t have first-hand experience with this yet. However, having worked in the same office as my patientprimary team colleagues, I’ve seen the way the team has supported patients and their families with such care. This is just one of the reasons I’m so proud to have joined this department.
How has COVID-19 impacted the trial(s) you’re supporting and the work that you do?
COVID-19 has greatly increased the need for Home Health care. Many patients have compromised immune systems and having to go into a hospital every couple of weeks for things like a blood draw are too risky. Our team is seeing more and more Sponsors rethinking how they need to execute their clinical trials.
What do you think will be the next ‘big thing’ in the field of clinical research?
I’m not sure, but I’m excited to find out. Clinical research is like technology, it’s always evolving, and one pushes the other. Better technology can lead to new clinical research and an identified need in clinical research can lead to the development of a new technology.
What advice would you give to someone at the start of their career in healthcare or clinical research?
Be prepared to memorise a lot of acronyms! But really, go in with an open mind and don’t limit yourself. No matter your background – clinical, corporate, or in my case hospitality – you have so many skills that will apply to the healthcare world. Sure, there is always more to learn, but don’t be intimidated. At the end of the day, it’s all about taking care of people and making a difference in their lives.
What do you enjoy most about working for mdgroup?
The people. Each day I get to work with amazing people who really care about what they do. And even though the company is growing, it still has that family feel. No matter what department you work in or what continent you live on, we all work together just as we would if we saw each other at the water cooler every day.
What hobbies or passions do you have outside of work?
My fiancé and I recently became first-time homeowners. The house was built around 1900, it has great ‘bones’ and a lot of character, but also needs some changes to make it our own. We’ve been trying to do a lot of it ourselves which has been really rewarding. At the end of the day, I can be found on the couch with my two cats watching Netflix. I’m always keeping an eye out for next great true-crime documentary!
Looking for more support with patient engagement and retention services?
Our personalised patient retention services and technologies support patients, their families and carers, and healthcare practitioners at each stage of the clinical journey.
On average, 18% of randomized patients drop out of a clinical trial, costing three times the amount to replace them as it did to recruit them. It doesn’t have to be that way.
By putting patients first at every stage, our services are designed to target the reasons patients fail to join or drop out of a clinical trial, improving recruitment and drastically reducing patient drop-out rates.
From small rare disease studies with very specialised patient needs to large-scale trials with simpler patient logistics, our services can be tailored to meet the specific requirements of your patients, with the flexibility to adapt to changes as they occur.
To discuss your clinical trial requirements and learn more about mdgroup and our patient services, get in touch by emailing [email protected]