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navigator — our 24/7 patient support service is critical to the success of your clinical trials

A patient-first approach is vital to creating a powerful recruitment and retention strategy.

Our global team of experts is on-hand 24 hours a day throughout the entire clinical journey, supporting sponsors, sites, and CROs to make a difference to the lives of thousands of patients worldwide.

The service includes personalised concierge support, help with travel, accommodation and logistics, expense management, and patient reimbursements.

We make it possible for trial participants to start and complete their clinical trials, reducing patient drop-out rates dramatically.

Our experienced navigators are only ever a phone call away.

We have unlimited capacity for the travel and logistical requirements of your trial

“The Navigators I’ve worked with have been EXCEPTIONAL! Even with the few curve balls I’ve thrown them over the past several years, they’ve accommodated me graciously.”

In-house travel consultancy:

  • Dedicated in-house travel consultants find and organise the best travel arrangements for your patients within budget
  • Relationships with more than 35 airlines and 35 hotel groups
  • 167 years of international travel consultancy experience
  • Out-of-hours emergency travel assistance at weekends
  • Translation service ensures communication is accurate

Our navigator service is much more than a travel consultancy; we make it easy for patients to access the support they need when they need it

Global support for your trial:

  • 136 years of clinical trial experience*
  • 189 trials supported in the past 12 months*
  • 24hr telephone and email support Monday–Friday and telephone support over the weekend ensures your patients get the best possible help quickly and efficiently
  • Our quick, efficient, and supportive advice drastically reduces drop-out rates
  • Toll-free numbers, globally – mean no financial burden for making contact falls on the patient
  • Multi-lingual team

*as of April 2023

“Always professional and easy to work with. Very accommodating even with late requests. Really appreciated by the site and the patients.”

Our dedicated, experienced, and empathetic team supports the clinical trial experience at every step of the journey so you can be assured of the best possible trial outcome

mdgroup: expect remarkable

Contact the Navigator team to find out more



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