What we do

We know patients need to feel supported during a clinical trial to stay engaged, happy and to prevent high drop-out rates. 

We act as your on-hand team, providing a range of services, including patient support, travel and logistics, site accessibility visits, home healthcare, expense reimbursement, investigator meetings, site training, and more. 

We understand your patients and their challenges. By working hard to support them at every stage, and dealing with any issues before they arise, we’ll drastically boost the success of your clinical trial.

Patient-focused trials recruit double the number of patients in almost half the time

1 in 2
clinical trials have experienced patient dropout in relation to travel/logistical issues
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56%
of patients don’t have access to trials at local medical centres
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38%
of patients who dropped out found site visits stressful.

These are some of the reasons why:

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18%
of randomized patients drop out of trials early

But it doesn’t have to be this way…

Supporting Every Stage of the Clinical Journey

Our patientprimary services include light-touch options with automated travel and expense management, all the way through to hands-on, highly personalised patient care, ideal for rare disease and orphan drug trials.

Our in-house travel team provides travel and logistical support for patients and their carers from the minute they leave their homes, providing everything they need to attend site visits with ease. 

For those unable to go to the site, we provide an integrated home health care solution for clinical trials, removing logistical barriers for better patient engagement and retention.

From the first investigator meeting to the patient’s ongoing involvement, and all the way through to the completion of the trial, your people, and your patients will be informed, engaged and on the same page.

We support your patients and
their clinical trial journey

01
Collect
Patient Insights

Collect
Patient Insights

02
Patient-Site
Assessment

Patient-Site
Assessment

03
Bespoke
Technology

Bespoke
Technology

04
Investigator and
Site Training

Investigator and
Site Training

05
Patient Single
Point of Contact

Patient Single
Point of Contact

06
Translation
& Interpreting

Translation
& Interpreting

07
Concierge, Travel &
Reimbursment Services

Concierge, Travel &
Reimbursment Services

08
Home Health & Courier Services

Home Health & Courier Services

09
Notification
& Reminders

Notification
& Reminders

10
Reporting

Reporting

Powered by technology

In a fast-moving world, patients want information at their fingertips.  All of our services are powered by technology, from automation through to personalisation, the primarius app gives power back to the patient. They can use it to manage travel and expenses, book accommodation, access site maps, schedule or reschedule appointments, and access real-time information and personalised support in over 200 languages.