We know patients need to feel supported during a clinical trial to stay engaged, happy and to prevent high drop-out rates.
We act as your on-hand team, providing a range of services, including patient support, travel and logistics, site accessibility visits, home healthcare, expense reimbursement, investigator meetings, site training, and more.
We understand your patients and their challenges. By working hard to support them at every stage, and dealing with any issues before they arise, we’ll drastically boost the success of your clinical trial.
Patient-focused trials recruit double the number of patients in almost half the time

clinical trials have experienced patient dropout in relation to travel/logistical issues

of patients don’t have access to trials at local medical centres

of patients who dropped out found site visits stressful.
These are some of the reasons why:

of randomized patients drop out of trials early
But it doesn’t have to be this way…
We support your patients and
their clinical trial journey

Collect
Patient Insights

Patient-Site
Assessment

Bespoke
Technology

Investigator and
Site Training

Patient Single
Point of Contact

Translation
& Interpreting

Concierge, Travel &
Reimbursment Services

Home Health & Courier Services

Notification
& Reminders

Reporting
Powered by technology
In a fast-moving world, patients want information at their fingertips. All of our services are powered by technology, from automation through to personalisation, the primarius app gives power back to the patient. They can use it to manage travel and expenses, book accommodation, access site maps, schedule or reschedule appointments, and access real-time information and personalised support in over 200 languages.